Versaterm
public safety
Director,Implementations&Delivery
Neural analysis suggests this role is
optimal for Director candidates.
“Director, Implementations & Delivery at Versaterm. Skills: Implementations & Delivery leadership, People leadership, Financial management, Stakeholder management, Project delivery accountability. identify and grow internal talent for increased scope and responsibility. leading implementation or professional services in an enterprise software or SaaS environment”
What You'll Achieve.
achieve more efficient operations; better service; more just outcomes; delivery quality; timelines; financial outcomes; milestones that drive recognition
Industry & Context.
resolve complex cross‐functional challenges
Travel will be required, compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy, Candidates must successfully pass a comprehensive, fingerprint-based background check, Obtaining and maintaining all required security clearances is a condition of employment
What They're Looking For.
Must Have
10–15 years of experience in software implementation, professional services, technical project delivery, or related roles, 5+ years of progressive people leadership experience including managing managers, Proven success leading implementation or professional services in an enterprise software or SaaS environment, with direct accountability for delivery quality, timelines, and financial outcomes, understanding of system deployment lifecycles, project scoping, project delivery, and go‐live readiness frameworks, Experience tracking and managing implementation revenue pipelines, forecasting delivery‐tied revenue, and holding teams accountable to milestones that drive recognition, financial acumen, including managing cost‐of‐delivery, monitoring margin by project, and contributing meaningfully to financial forecasting and capacity planning conversations with Finance and Executive Leadership, Experience partnering with Sales during pre‐sales to validate scope, establish realistic timelines, and ensure implementation commitments are commercially sound, Exceptional communication and stakeholder‐management, comfortable managing executive‐level customer relationships and presenting delivery performance to internal leadership, Demonstrated ability to lead through ambiguity, navigate competing delivery priorities, and resolve complex cross‐functional challenges with composure and decisiveness, Comfortable using project management tools, CRM platforms (e. g. , Salesforce), leveraging delivery dashboards and data-driven insights to effectively manage delivery operations
Nice to Have
PMP or equivalent certification is an asset, Experience in public safety, government technology, or mission‐critical enterprise software is a asset
What You'll Do.
identify and grow internal talent for increased scope and responsibility
leading implementation or professional services in an enterprise software or SaaS environment
accountability for delivery quality
and financial outcomes
tracking and managing implementation revenue pipelines
forecasting delivery‐tied revenue
holding teams accountable to milestones that drive recognition
managing cost‐of‐delivery
monitoring margin by project
contributing meaningfully to financial forecasting and capacity planning conversations
partnering with Sales during pre‐sales to validate scope
establish realistic timelines
and ensure implementation commitments are commercially sound
managing executive‐level customer relationships
presenting delivery performance to internal leadership
leading through ambiguity
navigating competing delivery priorities
resolving complex cross‐functional challenges
effectively manage delivery operations
How You'll Work.
Team & Collaboration
cross-functional coordination; partnering with Sales during pre-sales; capacity planning conversations with Finance and Executive Leadership
Communication Scope
Exceptional communication; stakeholder-management; managing executive-level customer relationships; presenting delivery performance to internal leadership
Process & Methodology
system deployment lifecycles, project scoping, project delivery, go‐live readiness frameworks, project management tools
Full Job Description
The Company Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes. Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you. The Role The Director, Implementations identify and grow internal talent for increased scope and responsibility. What You Bring Bachelor’s degree in a relevant specialty such as Business Administration, Computer Science, Engineering, or a related field; PMP or equivalent certification is an asset. 10–15 years of experience in software implementation, professional services, technical project delivery, or related roles, with 5+ years of progressive people leadership experience including managing managers. Proven success leading implementation or professional services in an enterprise software or SaaS environment, with direct accountability for delivery quality, timelines, and financial outcomes. Strong understanding of system deployment lifecycles, project scoping, project delivery, and go‐live readiness frameworks. Experience tracking and managing implementation revenue pipelines, forecasting delivery‐tied revenue, and holding teams accountable to milestones that drive recognition. Strong financial acumen, including managing cost‐of‐delivery, monitoring margin by project, and contributing meaningfully to financial forecasting and
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