Four Seasons
Hospitality
Director,HospitalityTechnologyDelivery
“Director, Hospitality Technology Delivery at Four Seasons. Skills: Hospitality Technology Delivery, Enterprise Technology Delivery, Agile Delivery Frameworks. Owns delivery strategy and execution roadmap. Translates strategic priorities into executable plans”
What You'll Achieve.
Predictable high quality delivery; Modernizing delivery practices; Strengthening cross functional collaboration; Ensuring operational readiness; Deliver scalable secure and resilient hotel systems; Clear outcomes dependencies and milestones; Balancing new capabilities, regulatory commitments, technical health and operational stability; Ensure the team has the right capacity & capabilities; On-time, on-budget, on-quality delivery; Transparency into progress risks dependencies and decision points; Scaling for enterprise complexity; Smooth transition from delivery into operations; Embed compliance and resiliency into delivery
Industry & Context.
Problem Solver; Ability to quickly break down ambiguous problems; Identify risks/root causes at pace; Synthesize an approach to problem investigation and resolution; Critical thinker; Anticipate needs and problems and avert them before they happen; Structure and solve ambiguous problems
Travel as needed
What They're Looking For.
Must Have
Bachelor's Degree in Business or IT discipline (Computer Science), 10+ years of experience leading large scale enterprise technology delivery programs, Proven experience delivering mission critical operational systems preferably within hospitality travel or multi site environments, leadership experience managing senior delivery leaders and complex vendor ecosystems, Deep experience with agile and scaled delivery frameworks including SAFe Scrum and hybrid models, Demonstrated ability to communicate complex delivery topics clearly to executive and operational audiences, Experience operating in global environments with diverse stakeholder groups and time zones, program management skills in delivering complex software, and operational projects, Enterprise delivery leadership and execution excellence, financial and resource management capability
Nice to Have
Certifications in Agile / PMI, understanding of hotel systems including PMS, POS, guest facing and operational platforms, understanding of hotel systems integration to front-end, back-end, and middlware software development on web, mobile app, CRM and other platforms, understanding of release management, working closely with Dev Ops and implementing CI frameworks, understanding of travel and hospitality industry
What You'll Do.
Owns delivery strategy and execution roadmap
Translates strategic priorities into executable plans
Leads prioritization and sequencing of initiatives
Provides input into multi year planning
Identifies opportunities to improve delivery efficiency
Supports resource planning and allocation
Accountable for on-time
Establishes delivery governance cadence and reporting
Ensures consistent application of agile practices
Drives effective program increment planning
Proactively identifies and mitigates delivery risks
Ensures smooth transition from delivery into operations
Leads daily stand-ups and retrospective meetings
Acts as a senior delivery partner
Facilitates executive level discussions
Builds collaborative relationships with stakeholders
Manages strategic vendor delivery performance
Creates a culture of accountability
Coaches leaders to operate effectively
Drives adoption of enterprise agile principles
Ensures team capability growth
Ensures delivery adheres to standards
Partners with Security Privacy and Architecture teams
Oversees budget tracking
How You'll Work.
Team & Collaboration
Strengthening cross functional collaboration; Partners with Platform Owners, Architecture & Security Operations and external vendors; Works closely with product; Partner with Vendors, Platform Owners and Architecture leaders; Works with different personality types to bring together ideas; Develops relationships across all partners, functions and management levels; Generates continuous collaboration, iteration, input, and buy-in; Works effectively in situations where information is ambiguous; Works effectively with leaders and team members across the organization; Works collaboratively to achieve results as part of a cross-functional team
Communication Scope
Communicate complex delivery topics clearly; Communicate complex challenges, risks & options analysis; Exceptional communicator; Communicate complex ideas; Verbal skills; Written skills; Presentation skills; Interpersonal skills
Process & Methodology
Program management, Project management, Delivery execution, Scaled delivery frameworks, Agile methodologies
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