Director,HospitalityServices

End-to-end leadership of large-scale hospitality operations

including high-volume café management

strategic resource planning

and client stakeholder engagement.

Manage complex hospitality environments serving 7

delivering exceptional service standards while aligning operations with client objectives and business outcomes.

Lead and manage café operations serving a minimum of 7

and consistent service quality.

Oversee daily operations including food production

and cost optimization.

Implement standardized operating procedures (SOPs) to maintain food safety

and quality benchmarks.

Monitor customer experience metrics

and consumption trends to continuously improve service offerings.

Ensure compliance with local food safety regulations

and internal audit requirements.

control operating costs

and drive financial performance without compromising service quality.

and execute large-scale events

including corporate events

and high-profile client engagements.

Manage end-to-end event logistics: concept design

and post-event evaluation.

Handle high-pressure environments with tight timelines

and complex stakeholder expectations.

Ensure events align with brand standards

and hospitality best practices.

Proactively manage risks

and on-site issue resolution during events.

Act as a strategic resource by aligning hospitality operations with broader business and client strategies.

and infrastructure requirements based on demand patterns and growth projections.

Optimize staffing models

and vendor partnerships to ensure operational efficiency.

Contribute to strategic planning discussions

offering insights to enhance service delivery and cost effectiveness.

Drive continuous improvement initiatives through data-driven decision-making.

multi-disciplinary hospitality teams including managers

Foster a high-performance

service-oriented culture focused on accountability

and professional growth.

performance management

and succession planning.

Address employee relations issues with fairness

and adherence to company policies.

Ensure consistent training on service excellence

and operational standards.

Serve as the primary point of contact for client stakeholders

ensuring relationships and high satisfaction levels.

Understand client expectations and translate them into operational strategies and service delivery plans.

Conduct regular reviews

and performance reporting with senior client representatives.

Proactively manage escalations

and implement corrective actions.

Collaborate closely with internal teams and external partners to deliver seamless hospitality solutions.