RBC
banking
Director,HeadofPortfolio&ProgramManagement-EnterpriseOperations
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“Director, Head of Portfolio & Program Management - Enterprise Operations at RBC. Skills: Portfolio & Program Management, Enterprise Operations Transformation, governance, delivery infrastructure, operating model, executive-level stakeholder engagement. architect the governance and delivery infrastructure that makes the transformation real. lead a high-performing team”
What You'll Achieve.
accelerates RBC’s most strategic initiatives; delivery excellence
Industry & Context.
simplify complexity and drive clarity in ambiguous environments
What They're Looking For.
Must Have
10+ years leading Portfolio & Program Management in large, complex matrixed organizations, Proven track record of executive-level stakeholder engagement and influencing without authority, Deep experience in program governance, costenefit tracking, and risk management at scale, financial and business acumen, you speak the language of ROI and trade-offs, not just delivery milestones, Strategic mindset with the ability to simplify complexity and drive clarity in ambiguous environments, Undergraduate degree in Business or PMP, PgMP, or equivalent certification
Nice to Have
MBA or equivalent advanced degree, Exposure to AI, automation, or digital transformation programs in financial services, Experience with large-scale outsourcing or vendor management environments
What You'll Do.
architect the governance and delivery infrastructure that makes the transformation real
lead a high-performing team
advise senior executives
build the operating model that accelerates RBC’s most strategic initiatives
Design and operationalize a fit-for-purpose portfolio and program management methodology for TEO’s transformation agenda
including lifecycle governance
cost & benefits tracking
Lead and develop delivery teams across all phases of program execution
holding teams accountable to timelines
and quality standards
Serve as a strategic advisor to senior leaders by translating complex program dynamics into clear executive narratives and decision-ready insights
Build a team culture defined by delivery excellence
and continuous improvement
Partner with business and technology stakeholders to align expectations
and drive resolution at pace
Establish integrated portfolio planning in collaboration with project delivery leads
and own executive-level governance reporting
Evaluate major technology investments
providing economic analysis
sequencing recommendations
and options to de-risk execution
Oversee workforce strategy for the team
including development
and external contractor management
Leading and guiding teams within the assigned portfolio through all phases of program and project management
How You'll Work.
Team & Collaboration
cross-functional coordination; Partner with business and technology stakeholders to align expectations, surface risks early, and drive resolution at pace; Cross-Team Collaboration; Interpersonal Relationship Management; Collaboration; working together
Communication Scope
translating complex program dynamics into clear executive narratives and decision-ready insights
Process & Methodology
Portfolio & Program Management, program governance, delivery infrastructure, operating model, program execution, project management
Full Job Description
**_Job Description_** **What is the Opportunity?** RBC’s Transformation & Enterprise Operations (TEO) group is at the center of one of the most consequential transformation agendas in Canadian banking - reimagining how a top-10 global bank operates through AI, intelligent automation, and enterprise-scale change. This is not a traditional PMO role. As Director, Head of Portfolio & Program Management, you will architect the governance and delivery infrastructure that makes the transformation real. You’ll lead a high-performing team, advise senior executives, and build the operating model that accelerates RBC’s most strategic initiatives. This role reports to the Senior Director, Enterprise Operations Transformation Office. **What will you do?** * Design and operationalize a fit-for-purpose portfolio and program management methodology for TEO’s transformation agenda, including lifecycle governance, cost & benefits tracking, and risk frameworks * Lead and develop delivery teams across all phases of program execution, holding teams accountable to timelines, budgets, and quality standards * Serve as a strategic advisor to senior leaders by translating complex program dynamics into clear executive narratives and decision-ready insights * Build a team culture defined by delivery excellence, growth mindset, and continuous improvement * Partner with business and technology stakeholders to align expectations, surface risks early, and drive resolution at pace * Establish integrated portfolio planning in collaboration with project delivery leads, and own executive-level governance reporting * Evaluate major technology investments, providing economic analysis, sequencing recommendations, and options to de-risk execution * Oversee workforce strategy for the team, including development, performance, and external contractor management * Leading and guiding teams within the assigned portfolio through all phases of program and project management. **What do you need to succeed?** **Mus
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