ServiceNow
Information Technology And Services
Director,GTMPlanning
“Director, GTM Planning at ServiceNow. Skills: GTM Planning, AI Integration, Leadership, Product Strategy, Data Analysis. Generate thought leading insights and analysis that inform and drive the strategic direction of ServiceNow’s products, technologies, and operations.. Lead and grow a team of analysts, data scientists, and data engineers that focus on business trend analysis as it relates to technical support, the customer experience, and the quality of our operations and product/service.”
What You'll Achieve.
Improve MTTR; Reduce Support case load; Improve upgrade behavior; Assist release management; Improve redline; Ensure cloud security; Reduce case load from our customers; Improve Customer Support Efficiency
Industry & Context.
analytical background and creative problem-solving skills
What They're Looking For.
Must Have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving., Proven leadership and management skills, Proven record of thought leadership and a growth mindset, 10+ years relevant work experience in the software technology industry, Expert product sense and intuition, analytical background and creative problem-solving skills, Experience creating roadmaps, Demonstrated ability to drive multiple projects simultaneously, Excellent verbal and written communication skills, Experience with Product Management, Engineering, Customer Service or Problem Management, and the ability to demonstrate understanding of the associated processes in a dynamic cloud service environment.
What You'll Do.
Generate thought leading insights and analysis that inform and drive the strategic direction of ServiceNow’s products
Lead and grow a team of analysts
and data engineers that focus on business trend analysis as it relates to technical support
the customer experience
and the quality of our operations and product/service.
Identify corrective/preventive actions for our operations
Tell the story behind the metrics and the analysis
providing insight on the why and follow through to the what and how.
Engage UTG leaders to deliver fixes in the platform and service to improve g.
reduce Support case load
improve upgrade behavior
assist release management
ensure cloud security
Work closely with all UTG leaders to identify opportunities for Knowledge Base articles that will reduce case load from our customers
improve Customer Support Efficiency thereby reducing MTTR and improving Problem association to support cases
Establish processes to ensure consistency
accuracy and clarity in the delivery of business insights
How You'll Work.
Team & Collaboration
Engage UTG leaders to deliver fixes in the platform and service; Work closely with all UTG leaders to identify opportunities for Knowledge Base articles
Communication Scope
Excellent verbal and written communication skills
Process & Methodology
Demonstrated ability to drive multiple projects simultaneously
Applying for this Director, GTM Planning role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about ServiceNow?
Real rants from real employees. Read before you apply.