Neo
FinTech
Director,Growth&ExperienceSystems
Neural analysis suggests this role is
optimal for Director candidates.
“Director, Growth & Experience Systems at Neo. Skills: Customer operations systems, Growth enablement, Process transformation. Redesign customer operations systems. Design revenue/LTV-generating motions”
What You'll Achieve.
Deepen customer relationships; Drive customer LTV; Deliver high-quality customer experiences; Drive efficiency at scale; Enable growth motions; Maintain customer trust; Support as growth enabler
Industry & Context.
Root cause analysis; Process redesign
Security screening, Criminal records check, Credit check
What They're Looking For.
Must Have
Experience transforming customer operations systems, First-principles thinker, Commercial instinct, Data fluency, Systems design capability, Change management experience, Experience in fintech, banking, or subscription businesses, Comfort with ambiguity
Nice to Have
AI-assisted operational infrastructure design
What You'll Do.
Redesign customer operations systems
Design revenue/LTV-generating motions
Operationalize revenue/LTV-generating motions
Analyze operational data
Redesign processes from first principles
Shape investment in AI infrastructure
Design for dual outcomes
Connect operations systems to lifecycle architecture
Define success metrics for transformation
Measure efficiency gains
Measure quality outcomes
How You'll Work.
Team & Collaboration
Partner with technical teams
Full Job Description
Join us to build a more rewarding financial future for all Canadians At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. - #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 https://www.newswire.ca/news-releases/neo-financial-achieves-first-ever-three-peat-win-as-number-one-on-deloitte-s-technology-fast-50-list-889692540.html — the first company ever to achieve a three-peat at the top! - #1 Fastest Growing Company in Canada for 2024 by Globe & Mail https://www.businesswire.com/news/home/20240927952651/en/Neo-Financial-Ranks-No.-1-on-The-Globe-and-Mail%E2%80%99s-2024-List-of-Canada%E2%80%99s-Top-Growing-Companies - Top-ranked mobile apps and credit cards - Team of 500+ people - 1M+ customers - 10K+ retail partners As our team continues to grow, we are always looking to connect with exceptional talent for future opportunities. While we may not have an immediate opening today, we proactively review applications to match great people with the right roles as they open up. If this role aligns with your career goals, we encourage you to submit your interest. We’ll keep your profile active and reach out the moment a matching opportunity arises. Director, Growth & Experience Systems Role Purpose Neo is transforming its customer operations from a cost center into a growth enabler. The Director, Growth & Experience Systems is the person who architects that transformation — redesigning the systems, processes, and tools that power how we serve customers so that every interaction deepens the relationship and drives LTV. This role works on the business, not in it. It combines first-principles operational thinking with a commercial growth lens — designing systems that simultaneously
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