Ebara Elliott Energy
Director-GlobalTechnicalServices
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“Director - Global Technical Services at Ebara Elliott Energy. Skills: Technical services, Repair technology, Reliability control. Provide leadership to Global Manufacturing. Provide technical support to field equipment”
What You'll Achieve.
Minimize out-of-pocket costs; Satisfy company obligations; Reduce customer downtime; Reduce lost production; Reduce Ebara Elliott Energy Liability
Industry & Context.
Problem-solving; Troubleshooting; Failure analysis; Root cause analysis
Minimal support required, Independent action required
What They're Looking For.
Must Have
BSME, Engineering/Science degrees or equivalent, 10 years engineering experience, 5 year minimum Supervisory Management experience, Knowledge of accounting principles, Broad engineering knowledge base, Capable of decision making, Proficient at coordinating technical and business activities, Proficient at negotiating and resolving customer disputes, Ability to communicate with customers and consultants
Nice to Have
Profit/loss responsibility
What You'll Do.
Provide leadership to Global Manufacturing
Provide technical support to field equipment
Administer new apparatus warranty policy
Carry out global commercial decisions
Evaluate Ebara Elliott Energy equipment
Provide technical support to Project Engineering
Issue recall notices for legacy issues
Provide technical training worldwide
Interface with Ebara Elliott Energy Business departments
Promote integration of support resources
Provide Regional Managers with information
Deal with installation and start-up
Interface with EETC personnel & equipment
Supervise Technical Service Engineering
Supervise Repair Technology Engineering
Supervise Reliability Control Engineering
Provide prompt technical information
Resolve routine or emergency troubles
Provide backup support to Regional Managers
Provide direction in professional growth
Promote EETC & ETCI integration
Develop manpower for technical support
Reduce customer downtime
Reduce lost production
Reduce Ebara Elliott Energy Liability
Create working relationships with global service operations
Create working relationships with sales departments
Create working relationships with other engineering departments
Create working relationships with customers
Provide key contact for assistance
Maintain responsive customer technical support
Administer Ebara Elliott Energy warranty policy
Minimize out-of-pocket costs
Satisfy company obligations to customers
Collaborate with Rerate & Engineering Services
Collaborate with Modifications
CP & IPD Product Engineering
Improve existing products
Prepare experimental programs
Schedule experimental programs
Sponsor Global Service R&D Projects
Coordinate Global Service R&D Projects
Provide focal point for equipment troubles
Collaborate with Regional Service Engineering
Collaborate with Product Engineering
Collaborate with Service Parts
Collaborate with Purchasing
Collaborate with Service shops
effective problem-solving
Determine root cause for failures
Report outs through Problem Prevention Team Meetings
Develop training programs
Sponsor training programs
Present training programs
Coordinate business development
Manage daily operation of Technical Services Department
Assist in preparation of departmental expense budget
Assist in control of departmental expense budget
Assist in preparation of manpower requirements
Assist in control of manpower requirements
Approve expense reports
Approve foreign duty bonuses
Approve hardship bonuses
Maintain working atmosphere
Resolve major conflicts between customers and Ebara Elliott
Provide technical assistance to legal staff
Represent company technically in service circumstances
Represent company commercially in service circumstances
Assign engineering studies
Assist with engineering studies
Assign failure analysis
Assist with failure analysis
Assign troubleshooting
Assist with troubleshooting
Assign life assessment
Assist with life assessment
Represent Ebara Elliott Energy professionally
Represent Ebara Elliott Energy ethically
Develop Safety Culture within Department
Sustain Safety Culture within Department
Develop Safety Culture within Regional Office resources
Sustain Safety Culture within Regional Office resources
How You'll Work.
Team & Collaboration
Global Service activities; Cross-functional teams; Regional service operations; Service shops
Communication Scope
Customer communication; Consultant communication; Technical communication; Commercial communication
Process & Methodology
Gated process
Full Job Description
**Overview & Responsibilities** The Director of Global Technical Services will provide leadership to the Global Manufacturing operation in their technical support efforts. Position provides technical support involving solutions to field equipment problems worldwide, working in collaboration with Regional Technical Service Managers; which includes failure analysis and detailed engineering studies on customer equipment worldwide; administers new apparatus warranty policy and expenditures worldwide; carries out global commercial decisions/settlements; evaluation of Ebara Elliott Energy equipment reliability; provide technical support to Project Engineering for new apparatus orders; issue recall notices for legacy equipment; issues recall & safety notices for legacy equipment; provides technical training worldwide to Ebara Elliott Energy customer base and Ebara Elliott Energy personnel as requested. This role interfaces with all Ebara Elliott Energy Business departments as well as customer sites worldwide, promoting integration of support resources. Position provides Regional Managers with the required information for proper transition of new equipment orders dealing with the successful installation and start-up. Position interfaces with EETC personnel & equipment base to provide one integrated voice to the customer. Position requires a wide range of independent action and requires minimal support. _**BACKGROUND and EXPERIENCE**_ * BSME, Engineering/Science degrees or equivalent degree / experience * 10 years engineering experience with turbomachinery equipment * 5 year minimum Supervisory Management experience including profit/loss responsibility * Knowledge of accounting principles, procedures, and budgetary requirements * Broad engineering knowledge base on turbomachinery components, operation, design, auxiliary supporting systems, controls, structural analysis, materials used, repair technology * Capable of decision making and the recognition of the effects of decis
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