Pebl

SaaS

Director,Experience-Americas

CA$129–165k Toronto, Ontario, Canada FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Director candidates.

The Brief

“Director, Experience - Americas at Pebl. Skills: Strategic execution, Change management, Team leadership, Operational excellence. Lead strategic execution across multiple teams. Balance speed with quality outcomes”

What You'll Achieve.

Achieve ambitious business goals; Deliver strategic outcomes

Industry & Context.

SaaS
Problems you'll solve

Uncover insights; Translate insights into actionable business plans; Assess business performance; Improve business performance; Identify key levers; Drive measurable impact

What They're Looking For.

Must Have

Bachelor's degree or equivalent experience, 8–10 years of experience in customer operations, Proven track record of leading multiple teams, Experience driving large-scale change initiatives, Leadership capabilities, Excellent communication and stakeholder management skills, Analytical skills, Ability to assess and improve business performance

Nice to Have

Advanced degree preferred, Deep understanding of service delivery, Deep understanding of operational excellence, Ability to deep dive into complex data, Ability to uncover insights, Ability to translate insights into actionable business plans, Experience implementing and scaling AI-driven solutions

What You'll Do.

Lead strategic execution across multiple teams

Balance speed with quality outcomes

Collaborate with Product

Drive cross-departmental initiatives

Drive operational excellence

Drive large-scale change initiatives

Develop leaders across departments

Promote a culture of engagement

Promote high performance

Champion continuous improvement

Champion accountability across teams

Define global Experience strategy

Scale global Experience strategy

Ensure exceptional supported-employee experiences

Ensure exceptional client experiences

How You'll Work.

Team & Collaboration

Cross-departmental initiatives; Cross-functional partners

Communication Scope

Stakeholder management; Influence and align

Full Job Description

Purpose in Every Position Pebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform™, companies can hire, pay, and manage employees in 185+ countries—removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. With Pebl, companies everywhere can hire great talent anywhere. Where Your Work Moves the Needle. At Pebl, every team member drives our success. Joining us means more than filling a role—you’re accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you’ll help us scale faster, compete harder, and lead the future of global work. What Makes You a Great Fit We are looking for a visionary and influential Director, Experience to join our Experience leadership team. The ideal candidate will lead teams' strategic execution, balancing speed and quality to achieve ambitious business goals. You will drive large-scale change efforts and foster team agility and innovation, while promoting a strong culture of engagement and leadership development across departments.   How You'll Make an Impact - Lead strategic execution across multiple teams, balancing speed with quality outcomes - Collaborate with Product, HR, Operations, Payroll, and Client Success teams to drive cross-departmental initiatives and operational excellence - Drive large-scale change initiatives, building team agility and fostering innovation - Develop leaders across departments and promote a strong culture of engagement and high performance - Champion continuous improvement and accountability across teams - Define and scale global Experience strategy, ensuring exceptional supported-employee and client experiences across markets   Let’s Connect If You Have: - A Bachelor’s degree or equivalent experience, with an advanced degree preferred, demonstra

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