Salesforce
Energy & Utilities
Director,Energy&UtilitiesCloud—AgentforceAdoption&Implementation
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“Director, Energy & Utilities Cloud — Agentforce Adoption & Implementation at Salesforce. Skills: Agentforce Adoption, E&U Cloud Implementation, Headless API Architecture. Define Agentforce adoption strategy for E&U Cloud. Design Agentforce solutions for utility business contexts”
What You'll Achieve.
Drive successful outcomes; Accelerate adoption; Maximise platform value; Deliver amazing experiences
Industry & Context.
What They're Looking For.
Must Have
10+ years in enterprise software, deep experience in Salesforce Industries (Vlocity / E&U Cloud), Demonstrated hands-on implementation experience, Proven track record designing, building, or deploying AI agent or automation solutions, understanding of E&U Cloud on Core data models, OmniStudio (OmniScripts, FlexCards, DataRaptors), and business process libraries, Ability to articulate Agentforce and Headless API value propositions clearly, Proven ability to lead executive-level customer conversations
Nice to Have
Deep knowledge of the Energy & Utilities industry, Hands-on Agentforce configuration and deployment experience, Salesforce certifications (Administrator, Developer, Industries CPQ Specialist, or equivalent), Prior experience at a global systems integrator in the utility or energy vertical, Experience with SAP Utilities, Oracle Utilities, or similar platforms, Knowledge of REST/SOAP APIs, JSON/XML, and modern integration and headless architecture patterns, Familiarity with enterprise architecture design and technical solution definition
What You'll Do.
Define Agentforce adoption strategy for E&U Cloud
Design Agentforce solutions for utility business contexts
Build Agentforce reference implementations
Lead workshops to identify autonomous agent value
Feed adoption insights into Agentforce roadmap
Develop enablement assets for agent deployment
Serve as expert for Agentforce in E&U
Guide E&U Cloud on Core implementations
Bring best practices to accelerate adoption
Develop implementation playbooks for core E&U scenarios
Support pre-sales and post-sales customer journeys
Guide customers in adopting headless patterns
Bridge technical API capabilities and business outcomes
Ensure headless capabilities meet implementation needs
Serve as product and implementation expert
Represent Salesforce at industry events
How You'll Work.
Team & Collaboration
Partner with Product Management and Engineering; Collaborate with engineering and product teams; Engage customers, partners, ISVs, SEs, and Professional Services teams; Engage directly with GTM, Solutions Engineering, and Professional Services
Communication Scope
Articulate Agentforce and Headless API value propositions clearly; Lead executive-level customer conversations
Process & Methodology
Manage multiple workstreams
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Product Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce Experience Services is seeking a **Director, E &U Cloud Agentforce Adoption & Implementation** who combines deep hands-on implementation expertise with the ability to guide customers through the transformative potential of Agentforce within Salesforce Energy & Utilities Cloud on Core. At Salesforce, we are entering a defining moment — the convergence of autonomous AI agents, industry-specific data models, and modern API-first architectures is reshaping how utilities deliver services to their customers. This role is at the forefront of that transformation. **Key Responsibilities** **Agentforce Adoption for E &U Cloud** _(Primary Focus)_ * Define and lead the Agentforce adoption strategy for E&U Cloud customers — from initial use case identification through deployment and value realisation * Design and demonstrate Agentforce solutions tailored to utility business contexts: customer service automation, field workforce enablement, outage response, billing enquiries, and energy advisory * Build and maintain a library of Agentforce reference implementations, demos, and playbooks specific to the E&U industry * Lead executive and technical workshops with cus
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