Compass Pathways
biotechnology
Director,EndUserServices
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“Director, End User Services at Compass Pathways. Skills: End User Services Leadership, Service Desk Operations, Endpoint Management, Vendor Management. Lead global delivery of services. Translate IT and business priorities”
What You'll Achieve.
ensure a consistent, high-quality user experience; aligned to business needs; regulatory requirements; rapid organizational growth; ensure reliable and secure service delivery; drive measurable improvements; endpoint compliance; support GxP, SOX ITGC, and data protection requirements; meet defined service levels; Foster a customer-focused, service-oriented culture
Industry & Context.
What They're Looking For.
Must Have
Bachelor’s degree in IT or related field, 8–12 years of IT experience, 3–5+ years leading end user services or IT support functions, Experience managing IT service delivery in a regulated environment, understanding of IT service management frameworks (e.g. , ITIL), Demonstrated experience managing vendors and outsourced IT services, Experience with endpoint management platforms, experience with Microsoft 365 environments
Nice to Have
Experience supporting a company transitioning into commercialization, Familiarity with GxP systems, SOX IT General Controls, audit/inspection readiness, Experience supporting field sales organizations and CRM platforms, Experience working with MSP-based IT infrastructure models, Experience implementing or optimizing Jira Service Management or similar platforms
What You'll Do.
Lead global delivery of services
Translate IT and business priorities
Establish and manage service offerings
Drive continuous improvement
Own IT Service Desk function
Optimize service desk workflows
improve ITIL platform
Monitor and report on KPIs
Oversee support and lifecycle management
Ensure effective onboarding/offboarding
Maintain reliable and secure collaboration services
execute mobility technology
Deliver reliable IT support services
Ensure field user readiness
Work closely with IT Infrastructure
Participate in incident response
Support vendor oversight
Act as the voice of the end user
Lead and develop a team
Manage third-party vendors
Establish clear priorities
How You'll Work.
Team & Collaboration
cross-functional coordination; Partner with VP, IT; Collaborate with other key IT partners; Partner with Security and Compliance; Partner with Commercial IT; Work closely with IT Infrastructure; Partner with our managed service provider (MSP)
Communication Scope
Effective communication with both technical and non-technical stakeholders
Full Job Description
Company introduction: Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to accelerating patient access to evidence-based innovation in mental health. The Company is headquartered in London, UK, with offices in New York City in the US. We focus on developing novel treatments that have the potential to improve the lives of those who are suffering with mental health conditions and who are not helped by current treatments. We are pioneering a new paradigm for treating mental health conditions focused on rapid and durable responses through the development of our investigational COMP360 synthetic psilocybin treatment, potentially a first in class treatment. COMP360 has Breakthrough Therapy designation from the US Food and Drug Administration (FDA) and has received Innovative Licensing and Access Pathway (ILAP) designation in the UK for treatment-resistant depression (TRD) due to the pressing unmet need in this area. We are currently in phase 3 for TRD, have completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa and are planning a further late-stage study in PTSD. We envision a world where mental health means not just the absence of illness but the ability to thrive. - Compass Pathways. Job overview: Compass Pathways is entering a critical phase as we prepare for commercial launch. We are seeking a hands-on, execution-focused Director, End User Services (EUS) to lead delivery and continuous improvement of end user-facing IT services across the United States and United Kingdom. This role is accountable for the design, operation, and scaling of IT end user services, including service desk, endpoint management, collaboration platforms, and field sales support. The Director will ensure a consistent, high-quality user experience aligned to business needs, regulatory requirements, and rapid organizational growth. The role also provides secondary support to IT Operations, partnering with our managed service provider
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