Precisely
Data Integrity
Director,End-userExperience
Neural analysis suggests this role is
optimal for Director candidates.
“Director, End-user Experience at Precisely. Skills: End-user support, AI-first model, Service delivery, Automation. Own operational delivery of AI-first support services. Lead global service desk teams”
What You'll Achieve.
Meet defined service-level standards; Meet satisfaction standards; Meet reliability standards; Maximize employee self-help; Eliminate recurring issues; Maintain current content automatically; Expand what AI resolves over time
Industry & Context.
Root cause analysis; Automated corrective actions; Self-healing scripts; Auto-remediation
What They're Looking For.
Must Have
Bachelor’s degree in Information Systems or Computer Science, 10+ years IT/end-user support experience, 5+ years leading global support teams, Demonstrated success deploying AI/automation/virtual agents, Hands-on expertise IT service management frameworks, Hands-on expertise ticketing systems, Hands-on expertise end-user computing, Hands-on expertise workplace technology, Hands-on expertise identity lifecycle, Hands-on expertise device lifecycle, Hands-on expertise access management, Proficiency applying AI tools, Comfortable using generative AI tools, Able to evaluate AI-generated outputs critically, Open to continuously adopting new AI capabilities, Proven track record deploying conversational AI, Proven track record deploying virtual agents, Hands-on experience designing agentic automation, Hands-on experience designing self-healing systems, Track record applying AI-driven analytics, Track record applying predictive insights, Track record applying employee sentiment analysis, Command of responsible-AI principles
Nice to Have
End-user computing experience, Workplace technology experience, Ability to use AI-driven analytics, Ability to use predictive insights, Ability to use employee sentiment analysis, Experience with Business Intelligence tools, Identity lifecycle experience, Device lifecycle experience, Access management experience, Operational judgment skills, Escalation management skills
What You'll Do.
Own operational delivery of AI-first support services
Lead global service desk teams
Lead field support teams
Execute established standards
Execute service models
Manage daily operations
Manage service requests
Manage problem management
Incorporate AI triage
Incorporate AI routing
Incorporate AI resolution
Deploy virtual agents
Deploy conversational AI
Tune conversational AI
Lead major incident response
Coordinate across Security
Coordinate across vendors
Drive root cause analysis
Drive automated corrective actions
Eliminate recurring issues
Oversee support end-user devices
Oversee support peripherals
Oversee identity workflows
Oversee access workflows
Oversee collaboration tools
Oversee productivity tools
Execute service management processes
Maintain ticketing tools
Maintain knowledge tools
Maintain self-service tools
Track performance against service KPIs
Report performance against service KPIs
Set ambitious targets
Manage vendor performance
Manage cost discipline
How You'll Work.
Team & Collaboration
Partner across IT; Partner across Security; Partner across Engineering; Partner across Sales; Partner across HR; Partner across Finance
Process & Methodology
Service management
Full Job Description
Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators. Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely! Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopti
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