Impact. com
Director,Enablement
“Director, Enablement at Impact. com. Skills: Leadership, Technical Writing, Product Enablement, PXA, documentation strategy, training strategy, certification strategy, in-product guidance strategy. Lead the managers and teams responsible for Technical Writing, Product Enablement, and PXA. Set priorities, operating rhythms, and quality standards across all three functions”
Industry & Context.
systems thinking; ability to organize complex information clearly; Ability to operate well in ambiguity and turn broad direction into practical execution
What They're Looking For.
Must Have
Experience leading teams in technical writing, product enablement, customer education, documentation strategy, or product operations, Experience managing managers or leading multiple related functions, systems thinking and the ability to organize complex information clearly, cross-functional leadership skills and comfort working with subject matter experts across the business, Ability to operate well in ambiguity and turn broad direction into practical execution, judgment, communication skills, and a high bar for quality
Nice to Have
Experience with Pendo, Posthog, or both, Experience in B2B SaaS, Experience with LMS platforms, certification programs, or digital learning content, Experience working in complex product environments with technical subject matter
What You'll Do.
Lead the managers and teams responsible for Technical Writing
and quality standards across all three functions
Build a more connected operating model across documentation
Partner with cross-functional leaders across Product
and subject matter experts to capture and organize complex knowledge
Drive greater structure and consistency in how content is created
and reused across teams
Improve the consistency
and quality of outputs across documentation
and in-product guidance
Coach leaders and build a high-performing organization in Cape Town
How You'll Work.
Team & Collaboration
Partner with cross-functional leaders across Product, Product Marketing, Support, and subject matter experts
Communication Scope
communication skills
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