Mastercard
Financial Services
Director-EmployeeRelations
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“Director - Employee Relations at Mastercard. Skills: Employee Relations, APAC employment law, Investigation. Provide expert advice. Manage employee relations issues”
Industry & Context.
Problem-solving; Data analysis
What They're Looking For.
Must Have
Deep human resources experience, Solid ER experience, Good understanding of APAC employment and labour laws, Proven project management skills, Experience advising on employee relations issues, Investigative skills, Analytical skills, Problem-solving skills, Ability to organize and analyse data, Excellent interpersonal skills, Patience, Tact, Respect, Exceptional attention to detail, Excellent verbal communication skills, Excellent written communication skills
Nice to Have
CIPD qualified or equivalent work experience
What You'll Do.
Provide expert advice
Manage employee relations issues
Investigate concerns raised
Prepare investigative documentation
Prepare investigation data
Track investigation data
Maintain investigation documentation
Manage cases from intake to resolution
Provide periodic reporting
Manage periodic reporting
Establish cross-functional relationships
Manage risk in termination
Partner on investigations
Create insights from data
Inform process improvements
How You'll Work.
Team & Collaboration
Partner with People Business Partners; Partner with employment law; Partner with compliance; Work with business stakeholders; Cross-functional relationships; Partner with control functions
Communication Scope
Verbal communication; Written communication
Process & Methodology
Project management, Drive global projects
Full Job Description
**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Director - Employee Relations ### Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview: Mastercard is looking for an experienced Employee Relations professional to join its Global Employee Relations team. Working closely with the People Business Partners, employment law, compliance and business stakeholders, the desired candidate will develop and leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws. Hybrid flexible working is available. Role: • Provide expert advice to People Business Partners, managers and employees about company policies and processes • Partner with internal employment counsel, compliance and People Business Partners to effectively manage employee relations issues/investigations • Investigate concerns raised, includin
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