Vynca
Enhanced Care Management
Director,ECMTraining&Quality
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optimal for Director candidates.
“Director, ECM Training & Quality at Vynca. Skills: Operational quality management, Training program development, Audit readiness, Cross-functional leadership. Design, implement, and lead operational quality management program. Establish enterprise-wide quality standards”
What You'll Achieve.
Improved health plan audit outcomes; Reduced corrective action plans; Increased documentation accuracy; Increased timeliness; Increased workflow compliance; Standardized operational workflows; Improved onboarding readiness; Improved staff competency validation; Reduced quality variance; Audit readiness infrastructure supporting organizational growth and payer expansion; Operational leaders view Quality & Operational Excellence as a strategic business partner
Industry & Context.
Cross-functional operational problem solving; Analyze operational data to drive business decisions
Occasional travel required, Must be able to collaborate effectively across geographically distributed, interdisciplinary care teams, Only considering applicants in the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, and Washington, Preference for applicants based in the Pacific Time Zone, Background check required, Vaccination against influenza required for patient, client, or customer-facing roles, Identity and work eligibility verification using E-Verify upon hire
What They're Looking For.
Must Have
7+ years of experience in healthcare operations, care management, population health, managed care, or quality operations, 3+ years of leadership experience managing operational quality, audit, education, or performance improvement initiatives, knowledge of CalAIM ECM requirements, Medi-Cal managed care operations, and health plan expectations, Demonstrated leadership experience in building clinical education, training program development, and quality improvement operational processes in fast-paced or high-growth healthcare environments, Hands-on experience with regulatory compliance and at least one full accreditation cycle, Deep knowledge analyzing operational data, quality metrics, and performance trends to drive business decisions, written and verbal communication skills with the ability to translate complex clinical and regulatory concepts for diverse audiences, Must be able to collaborate effectively across geographically distributed, interdisciplinary care teams
Nice to Have
Clinical leadership background (RN, LVN, LCSW, LMFT, or similar), Experience supporting ECM, care coordination, Medicaid/Medi-Cal, or vulnerable population programs strongly preferred, Experience with quality management systems, audit tools, or healthcare reporting platforms, Lean Six Sigma or operational excellence experience preferred, Experience supporting remote and field-based workforce models preferred
What You'll Do.
and lead operational quality management program
Establish enterprise-wide quality standards
Develop standardized workflows and quality governance processes
Build scalable quality assurance frameworks
Lead organizational readiness for audits
Oversee internal audit programs
Develop and maintain audit readiness scorecards
Analyze quality trends and audit findings
Lead operational quality improvement initiatives
Develop and maintain quality dashboards
Standardize quality metrics and performance expectations
Develop and oversee onboarding and education programs
Establish ongoing education strategies
Partner with managers to identify skill gaps
Ensure training programs support operational consistency
Oversee development of SOPs and guides
Lead and develop Quality
and Education team members
Partner cross-functionally with leadership teams
Serve as a strategic advisor
Support organizational scaling efforts
Foster a culture of accountability and excellence
How You'll Work.
Team & Collaboration
Partner closely with Clinical Operations, People Operations, Compliance, Training, Analytics, and Executive Leadership; Partner cross-functionally with Clinical Operations, Compliance, People Operations, Analytics, and Executive Leadership; Collaborate effectively across geographically distributed, interdisciplinary care teams
Communication Scope
Written communication skills; Verbal communication skills; Ability to translate complex concepts for diverse audiences
Full Job Description
Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home. ABOUT THE JOB The Director, ECM Training & Quality is responsible for building and leading the operational quality infrastructure supporting Enhanced Care Management (ECM) programs across all markets and health plan partnerships. This role will report directly to the Senior ECM Director and be instrumental in designing, building, and operationalizing the organization’s quality, audit readiness, and education functions from the ground up. This is a highly hands-on leadership role requiring a builder mindset. The Director, ECM Training & Quality will not only establish the long-term vision and strategy for operational quality and workforce education, but will also actively develop the foundational processes, workflows, audit programs, onboarding structures, reporting mechanisms, and quality standards that support scalable ECM operations. As an early architect of this function, the Director, ECM Training & Quality will be expected to operate strategically while remaining deeply involved in day-to-day execution, including audit oversight, workflow development, training design, quality trend analysis, corrective action planning, and cross-functional operational problem solving. This leader will play a critical role in creating the infrastructure necessary to support rapid organizational growth, payer expansion, regulatory readiness, and operational consistency across distributed ECM teams. The Dire
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