Director,DigitalSupport

Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code. About the role We're hiring a Director of Digital Support to own how Cursor customers get help without waiting on a human when digital is the right answer. You'll lead our AI digital support strategy and run our help center and forum end to end — from content and community to AI agents, search, and the systems that make self-serve actually work for developers. This role reports directly to the Head of User Operations.   This is a high-ownership leadership role at the intersection of product, content, and operations. You'll define the digital support experience for millions of users, partner closely with our human support organization on handoffs and quality, and work with Product, Engineering, and Docs to turn customer pain into better product and better answers. If you want to build an AI-native digital support function at one of the fastest-moving developer tools companies in the world, this role is for you. What you’ll do - Own Cursor's AI digital support strategy — where agents live, what they can do, how they escalate, and how we improve them over time. - Run the help center: information architecture, content quality, findability, and the workflows that keep help accurate as the product ships fast. - Own the forum as a scaled support and community surface — moderation strategy, health, tooling, and how forum signal flows back into product and support. - Design customer journeys across education and resolution, balancing self-serve, AI-assisted, and human support with clear intent. - Build and lead a focused team across content, digital experience, community, and AI support