Manulife
Financial Services
DirectorDevOpsandSRE
Neural analysis suggests this role is
optimal for Director candidates.
“Director DevOps and SRE at Manulife. Skills: DevOps, Site Reliability Engineering, Platform Engineering, AI enablement. Lead DevOps and SRE teams. Lead, build, transform, and scale organization”
What You'll Achieve.
platforms and AI services are scalable, reliable, secure, and cost-efficient; platform is optimized for accelerated delivery; automated site reliability; meeting the highest standards of security, compliance, and operational excellence; embedding operational ownership within engineering delivery teams; resilient, and cost-optimized; proactive incident detection; self-healing systems; accelerate adoption of platform capabilities; fostering reusable component development
Industry & Context.
What They're Looking For.
Must Have
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field, 8-10 years of experience in technology leadership roles, at least 3 years in enterprise platform delivery, cloud platform engineering, distributed systems, automation expertise, proven thought leadership, delivery experience building model CI/CD, Hands-on leadership of engineering teams, leading global engineering DevOps, or SRE teams, tiered support models, Java (required), Python (required)
Nice to Have
additional experience in other programming languages is an asset, Previous experience and knowledge implementing GitHub Actions
What You'll Do.
Lead DevOps and SRE teams
and scale organization
Establish clear accountability
Ensure platforms are production-ready
Implement and mature SRE practices
Own production reliability
Drive proactive reliability improvements
Establish automation as default approach
Ensure robust platform automation
Reduce manual intervention
Deliver measurable reductions
Ensure platforms meet requirements
Manage operational risk
Provide transparent reporting
Partner with architecture leaders
Align platform roadmaps
How You'll Work.
Team & Collaboration
Collaborate closely with leaders across business, technology, governance, and risk; building consensus with senior partners; Partner with architecture, security, data engineering, AI, and product leaders; Partner with architecture, security, risk, data engineering, AI and Group Functions Data Delivery leaders
Communication Scope
Demonstrated leadership, communication, and collaboration skills
Full Job Description
We are seeking a Director to lead Group Functions DevOps and Site Reliability organization. The Director of DevOps and Site Reliability Engineering is accountable for the end-to-end delivery, reliability, and operation of the Group Functions Data Office platform, and AI enablement ecosystem. This role ensures platforms and AI services are scalable, reliable, secure, and cost-efficient through automation, reliability engineering, and modern DevOps practices. You will collaborate closely with leaders across business, technology, governance, and risk to ensure our platform is optimized for accelerated delivery, automated site reliability while meeting the highest standards of security, compliance, and operational excellence. **Position Responsibilities:** * The ideal candidate is a highly engaged and experienced engineer that will lead out DevOps and SRE teams. They are comfortable working in a fast-paced, multi-functional delivery model motivated by value generation. They are comfortable being hands on in the details and experienced at building consensus with senior partners. Specifically, they will be responsible to: * Lead, build, transform, and scale a high-performing, unified organization comprising DevOps, Site Reliability Engineers, Platform Engineering, and a Global Operations team. * Establish clear accountability across, L1, L2, and L3 support tiers, embedding operational ownership within engineering delivery teams. * Ensure platforms are production-ready, resilient, and cost-optimized. * Implement and mature Site Reliability Engineering practices, including error handling and automated remediation. * Own production reliability, incident response, and service continuity across global platforms and support teams. * Drive proactive reliability improvements through observability, automation, and resilience engineering. * Establish automation as the default approach and continuously improve platform performance, automation, developer experience, and overall effic
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