Nexthink
SaaS
Director,DealDesk&RevenueOperations
“Director, Deal Desk & Revenue Operations at Nexthink. Skills: Deal Desk, Revenue Operations, Quote-to-Cash, GTM Operations. Own bookings process. Enforce revenue controls”
What You'll Achieve.
Visible improvements to Quote-to-Cash; Meaningful SLAs tracked; Backlog errors trending down; Billing errors trending down; Identify transformation priorities; Active workstreams moving
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
Senior leadership experience, Fast-scaling software environment, Build high-performing operations teams, Deep Quote-to-Cash understanding, Drive revenue accuracy, Drive revenue efficiency, Exceptional communication skills, Structured project management skills, Genuine ownership mindset, Fluent English
Nice to Have
Salesforce expertise, NetSuite expertise, Zuora expertise, Conga expertise, SFDC CPQ expertise, Comparable ERP expertise, Comparable billing tools expertise, Partner/channel operations experience, Reseller ecosystem experience, Distributor ecosystem experience, Master’s degree or equivalent, Spanish language fluency, Additional European languages fluency
What You'll Do.
Enforce revenue controls
Protect revenue accuracy
Ensure audit readiness
Drive accurate billing
Reduce billing errors
Accelerate cash collection
Champion Quote-to-Cash process
Eliminate CRM friction
Eliminate CPQ friction
Eliminate ERP friction
Own operational dashboard
Translate data into decisions
Own customer lifecycle operations
Coordinate provisioning
Coordinate onboarding SLAs
Coordinate clean closeout
Manage license lifecycle
Manage customer provisioning
Manage demo environments
Manage internal test licenses
Manage partner enablement
Own renewal quote production
Ensure no renewal falls
Ensure quoting accuracy
Ensure commercial soundness
Manage channel order processing
Manage partner license fulfilment
Be GTM operational backbone
Triage support requests
Resolve support requests
Provide operational judgment
Serve as escalation point
Bring calm to disputes
Bring resolution to issues
Build knowledge infrastructure
Inspire operations team
Lead improvement initiatives
Partner with Transformation
Champion data integrity
Own internal control frameworks
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales; Finance; Legal; Customer Success; Transformation; IT; RevOps
Communication Scope
Present to CFO; Coach junior analyst; Challenge VP Sales
Process & Methodology
Project management
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