Nexthink
Software
Director,DealDesk&RevenueOperations
“Director, Deal Desk & Revenue Operations at Nexthink. Skills: Deal Desk, Revenue Operations, Quote-to-Cash, Team leadership. Own bookings process. Enforce revenue controls”
What You'll Achieve.
Earn trust of stakeholders; Improve Quote-to-Cash process; Make SLAs meaningful; Track SLAs; Reduce backlog errors; Reduce billing errors; Identify transformation priorities; Move workstreams forward; Be seen as partner
Industry & Context.
Diagnose issues; Fix issues; Proactive optimization
What They're Looking For.
Must Have
Senior leadership in software/SaaS, Quote-to-Cash cycle understanding, Salesforce expertise, Structured project management skills, Ownership mindset
Nice to Have
NetSuite fluency, Zuora fluency, Conga fluency, SFDC CPQ fluency, Comparable ERP/billing tools fluency, Partner/channel operations experience, Reseller/distributor ecosystem experience, Master's degree or equivalent, Spanish language fluency, Additional European languages fluency
What You'll Do.
Enforce revenue controls
Ensure audit readiness
Drive accurate billing
Ensure timely billing
Reduce billing errors
Accelerate cash collection
Champion Quote-to-Cash process
Eliminate CRM friction
Eliminate CPQ friction
Eliminate ERP friction
Own operational dashboard
Translate data into decisions
Own customer lifecycle operations
Coordinate provisioning
Coordinate onboarding SLAs
Coordinate clean closeout
Manage license lifecycle
Manage customer provisioning
Manage demo environments
Manage internal test licenses
Manage partner enablement
Own renewal quote production
Ensure renewal accuracy
Ensure commercial soundness
Manage channel order processing
Manage partner license fulfilment
Serve as operational backbone
Triage support requests
Resolve support requests
Provide operational judgment
Serve as escalation point
Build knowledge infrastructure
Inspire operations team
Lead improvement initiatives
Partner with Transformation
Champion data integrity
Own control frameworks
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales; Finance; Legal; Customer Success; Transformation; IT; RevOps
Communication Scope
Present to CFO; Coach analyst; Challenge VP
Process & Methodology
Project management
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