Director,CustomerSuccessOperations

Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging. About the Role The Director of Customer Success Operations will serve as a strategic partner to the Chief Customer Officer, driving operational excellence across the Customer Success, Support, Professional Services and Expansion organizations. You will ensure the operating rhythm of Customer Success runs seamlessly, overseeing strategic projects, preparing executive level communications and ensuring that we have a repeatable system team operating cadences. You will be responsible for translating the CCO’s vision into actionable results, ensuring our clients receive a world-class experience and we are driving desired outcomes in retention, customer satisfaction, and efficiency through innovation. This critical position will require a self-directed, skilled problem solver with strong execution and communication skills. You will help CS drive operational excellence at scale, and ultimately take our service delivery to the next level through innovative change. Your Area of Focus Strategic Planning you tell a story with it. Executive communication skills; written and verbal. Thrives in a fast paced environment. Expert in delivering feedback, insights, recommendations and bubbling up risks to the organization is a MUST. Champion of a winning culture. Must have integrity and a self-starter, go-getter mentality. Aspires to share their knowledge for the greater good. Eager to grow, learn, and evolve. Healthcare or Healthcare SaaS experience is a strong plus! (For Recruiter use only) #LI-AH1 #LI-Remote We are dedicated to attracting and retaining top talent with competitive and fair compensation.