Salesforce
Financial Services
Director,CustomerSuccessManagement,FinancialServices(PeopleManager)
“Director, Customer Success Management, Financial Services (People Manager) at Salesforce. Skills: Customer Success Management, People Management, Financial Services Industry. Lead team of 10+ CSMs. Foster growth and excellence”
What You'll Achieve.
Accelerate business value; Increase customer ROI; Progress customer transformation; Achieve business value faster; Increase value; Increase retention; Increase customer satisfaction; Expand Salesforce footprint
Industry & Context.
Critical thinking; Data-driven insights
What They're Looking For.
Must Have
10+ years in financial industry, 7+ years leadership experience, Direct customer success experience, Direct team management experience
Nice to Have
Native Japanese proficiency, Familiarity with Salesforce products, Familiarity with Salesforce services, Familiarity with industry landscape
What You'll Do.
Lead team of 10+ CSMs
Foster growth and excellence
Enhance coverage for customer executives
Address and resolve customer blocking issues
Execute strategies for Signature Success Plan renewals
Work with peers on capacity planning
Align customer allocations with Signature coverage
Manage team-based allocations
Synchronize additional cloud resources
Partner with recruiting teams
Orchestrate talent acquisition events
Collaborate on talent retention strategies
Stay informed on market trends
Communicate insights to OU leaders
Monitor key performance indicators
Manage delivery metrics
Ensure consistent progress and results
Organize coaching sessions
Support members' careers
Lead cultivation of D&I culture
Create inclusive and inspiring workplace
Collaborate with global stakeholders
How You'll Work.
Team & Collaboration
Aligning with Sales; Aligning with Renewals; Aligning with Success Plan Sellers; Working with peers; Working with selling partners; Collaborating with recruiting teams; Collaborating with global stakeholders
Communication Scope
Business-level English
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