Toast
SaaS
Director,CustomerSuccessDataEngineering
“Director, Customer Success Data Engineering at Toast. Skills: Data architecture, AI data strategy, Data modeling. Own the redesign of the unified CS data. Connect data across Care, CX, Enablement, and CSS”
Industry & Context.
Diagnose systemic data quality and architecture problems
What They're Looking For.
Must Have
10+ years of experience in data platform, data modeling, or analytics engineering, 3+ years in a leadership capacity, Experience designing data models with AI consumption in mind, Hands-on experience with modern data stack tools, Building or maintaining a semantic layer, Track record of treating pipelines like software, Proven ability to diagnose systemic data quality and architecture problems, Cross-functional communication skill
Nice to Have
PhD preferred, Specific ML framework experience, Cloud platform certs
What You'll Do.
Own the redesign of the unified CS data
Connect data across Care
Define and execute the AI data strategy for
Make active architectural decisions about data calculation versus
Build and maintain a documentation layer
Develop and apply a clear framework for AI
Lead the data integration for the contact center
Design and optimize pipelines for analytics
and alerting as standard practice
Manage and mentor two senior data and analytics
Serve as the primary data architecture partner for
Collaborate closely with cross-functional peers
Represent CS data interests in enterprise governance forums
Ensure CS data is accurate
Maintain a shared KPI dictionary
Maintain a data lineage map
Maintain a self-service analytics framework
Establish clear SLAs for data delivery
Establish processes for ongoing data quality monitoring
How You'll Work.
Team & Collaboration
CS analytics and operations leaders; Cross-functional peers; Centralized data teams; Enterprise governance forums
Communication Scope
Cross-functional communication
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