Director,CustomerSolutionsOperations

**Director, C all Center Operations** **** For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong. **What you will be doing:** As Director, Call Center Operations you are highly visible, dynamic, and not shy of results. In this leadership role, you foster healthy relationships with internal business partners, and promote a healthy work/life balance. You value a people-oriented culture and encourage collaboration and teamwork. You are gratified when setting employees on professional development journeys and consider their achievements your success. You bring with you extensive Call Center, operational, customer service, and sales leadership experience lending to strength in the following areas: developing new leaders, establishing, implementing and setting controls around processes, instilling best practices, goal setting, and exemplifying key leadership traits such as integrity, drive for results and celebrating success. Your dedication to the success of day-to-day operations, profitability of the Call Center, and driving a culture of customer service and sales is visible through the team's results. You are the expert resource for processes and tasks associated with the Call Center. You evaluate and report key performance metrics with the confidence to share the credit and the blame. You are familiar with rapid growth in the Call Center environment, possess the desired skills and background to support large-scale sales team operations, and have proven ability in stabilizing an organization through effective programs. **Essential