Coupang
eCommerce
Director,CustomerService(TWPlanningandDevelopment)
“Director, Customer Service (TW Planning and Development) at Coupang. Skills: Customer Service, Planning, Development. Lead training strategy. Oversee CS QA function”
What You'll Achieve.
deliver a 'WOW' experience for our customers in Taiwan
Industry & Context.
analytical mindset
What They're Looking For.
Must Have
12+ years of experience in Learning & Development (L&D), Customer Service Training, Quality Assurance, or Instructional Design, analytical mindset to translate QA scores and operational data into actionable training initiatives, Native or fluent Mandarin-speaking proficiency required
Nice to Have
Native or fluent English speaking proficiency a plus, experience within a high-growth eCommerce, Tech, or BPO environment
What You'll Do.
Lead training strategy
Oversee CS QA function
Champion curriculum creation
Manage and develop team
How You'll Work.
Team & Collaboration
partnering with operations teams to implement targeted coaching interventions and training remedies
Communication Scope
storytelling; presentation
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