Audible, Inc.
Business Intelligence, Business Intel Engineer, subsidiaries
Director,CustomerServiceAnalytics
Neural analysis suggests this role is
optimal for Director candidates.
“Director, Customer Service Analytics at Audible, Inc.. Skills: Business Intelligence, Data analysis, Reporting. Design BI solutions. Implement BI solutions”
Industry & Context.
Working with loosely defined problems; Root cause analysis
What They're Looking For.
Must Have
Experience with data analysis tools, 7+ years equivalent relevant experience, 5+ years with an advanced/technical degree, Experience running projects across multiple functions
Nice to Have
Experience supporting executive reporting, 2+ years prior experience in customer service analytics, Ability to work in ambiguous situations, Ability to work an adjusted or flexible schedule, Understanding of data governance principles, Track record of process improvement initiatives
What You'll Do.
Implement BI solutions
Optimize BI solutions
Enable self-serve access
Break down business metrics
Identify leading indicators
Provide actionable insights
Anticipate leadership questions
Develop visualizations
Automate identification of dimensions
Enable faster root cause analysis
Develop data visualizations
Communicate complex trends
Develop documentation
Balance stakeholder requirements
Maintain focus on long-term solutions
Serve as data governance advocate
Ensure consistency in definitions
Partner with data scientists
Partner with engineers
Partner with product managers
Partner with business leaders
Align reporting with objectives
Invest in stakeholder relationships
Influence business decision-making
How You'll Work.
Team & Collaboration
Cross-functionally; Data scientists; Engineers; Product managers; Business leaders
Communication Scope
Actionable narratives; Executive reporting; Executive audiences
Full Job Description
At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THIS ROLE As a Senior Business Intelligence Engineer within the Customer Service Analytics team at Audible, you'll serve as a data-driven decision enabler for our Customer Service leadership team. You'll be responsible for designing, implementing, and optimizing the reporting processes that deliver critical KPIs and business insights across our organization. Working with loosely defined problems, you'll transform complex data into clear, actionable narratives. Your role will be pivotal in maintaining data governance standards while making insights readily accessible through efficient, self-service data solutions. ABOUT YOU You're a data storyteller who balances technical expertise with strong business acumen, particularly in the world of content. You excel at working cross- functionally, translating business requirements into robust analytical frameworks. You're naturally curious, with an ability to look beyond immediate data requests to identify the underlying strategic questions that drive our Customer Service. You thrive in ambiguous situations, delivering independently with minimal guidance while continuously improving data processes. Your communication skills are exceptional, allowing you to distill complex analyses into compelling insights for both technical and executive audiences. You establish strong relationships with your stakeholders that earn trust and influence decision-making. As a Senior Business Intelligence Engineer, you will... - Design, implement, and optimize BI solutions that effectively track KPIs and provide insights for business reviews and executive reporting, as well as develop dashbo
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