Salesforce
Technology
Director,CustomerSecurityResponse
“Director, Customer Security Response at Salesforce. Skills: Customer security response, Incident investigation, Team management. Lead customer security investigations. Scope multi-cloud data exfiltration”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
10+ years in information security, 5+ years leading hands-on incident response, Currently performing technical investigations, Independently scope data exfiltration, Write complex multi-source Splunk queries, Write complex multi-source SQL queries, Demonstrated track record of leading complex incidents, Built and managed high-performing security teams
Nice to Have
Experience managing AI programs, Experience managing automation programs, Agentic workflows experience, Detection automation experience, GIAC Certified Incident Handler, GIAC Certified Forensic Analyst, Offensive Security Certified Professional, Certified Information Systems Security Professional, Deep familiarity with Salesforce platform, Background in advanced threat hunting, Background in behavioral modeling, Background in detection engineering
What You'll Do.
Lead customer security investigations
Scope multi-cloud data exfiltration
Analyze novel attacker tactics
Analyze attacker techniques
Analyze attacker procedures
Analyze advanced API abuse
Determine scope of incidents
Determine timeline of incidents
Determine exfiltration vectors
Serve as technical authority
Make containment decisions
Lead high-stakes customer calls
Own regional operations
Manage capacity planning
Manage on-call scheduling
Manage case assignment
Set quality standards
Document investigations
Create customer notifications
Drive cross-functional engagement
Lead team's transition
How You'll Work.
Team & Collaboration
Cross-functional engagement; Detection Engineering; Threat Intelligence; Product Security; Legal
Communication Scope
Executive communication; Regulatory notification
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