Director,CustomerLearning&Development

**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Director, Customer Learning & Development ### Overview Leads the execution of customer learning and capability-building initiatives across North America, supporting client adoption, readiness, and business outcomes through scalable Academy programs. Drives cross-functional and cross-regional collaboration to deliver high-quality learning solutions and address complex customer needs. Manages a team including supports resource planning, performance tracking, and continuous improvement of Academy programs. Role • Execute Customer Learning & Development strategy for North America, aligning Academy programs with organizational priorities and enhancing delivery models, tools, and processes. • Lead delivery of Academy programs and engagements, building strong relationships with customer stakeholders to support capability development, solution adoption, and value realization. • Serve as an escalation point for complex customer needs, ensuring timely response and maintaining high levels of customer satisfaction. • Oversee the development and delivery of learning paths and scalable programs that support product understanding and operational excellence. • Partner cross-functionally with Product, Services, Customer Delivery, and Sales teams to ensure consistent messaging, aligned priorities, and effective program delivery. • Identify opportunities to enhance learning impact, including improving engagement, supporting growth initiatives, and enabli