Cytiva
life sciences, diagnostics and biotechnology
Director,CustomerInnovationStrategy,Execution&Workflow
“Director, Customer Innovation Strategy, Execution & Workflow at Cytiva. Skills: Customer Innovation Strategy, Execution, Workflow Management, Strategic Partnerships. delivering Cytiva’s customer‑driven innovation agenda for priority strategic accounts. designing, executing and governing high-impact innovation collaborations”
What You'll Achieve.
accelerate customer outcomes; strengthen Cytiva's position as a strategic innovation partner; predictable delivery and high‑quality decision‑making; long‑term strategic value
Industry & Context.
Must be able to travel up to 40% of time, including some international travel.
What They're Looking For.
Must Have
Experience leading strategic, customer‑facing innovation initiatives, with demonstrated success designing and executing complex partnerships such as joint development programs, co‑creation models, and collaborative R&D with priority or strategic customers., Proven ability to lead cross‑functional collaboration in highly matrixed environments, partnering effectively with Commercial, R&D, Business Units, Legal, IP, and executive stakeholders to align priorities, resolve ambiguity, and deliver results without direct line authority., Expertise in governance, operating models, and process design, including building and scaling standardized workflows, intake processes, and governance structures that enable disciplined execution, high‑quality decision‑making, and scalability., executive‑level communication, influence, and business acumen, enabling effective engagement with senior customers and leaders, facilitation of steering committees, negotiation of complex collaboration agreements, and translation of innovation opportunities into long‑term strategic value.
What You'll Do.
delivering Cytiva’s customer‑driven innovation agenda for priority strategic accounts
executing and governing high-impact innovation collaborations
Create customer innovation strategies and execution plans for priority accounts
Serve as one of the primary executive interfaces for strategic customers
Enable and govern strategic innovation collaborations
Build and scale enterprise innovation processes and operating models
Drive enterprise alignment
and continuous improvement
How You'll Work.
Team & Collaboration
Working collaboratively across the organization; partnering with GSAs and BUs; co‑leading joint steering committees; partnering closely with Legal and IP; equipping GSADs and BU partners; providing oversight and direction to cross‑functional teams
Communication Scope
executive‑level communication; influence
Process & Methodology
execution plans, disciplined execution and follow‑through, standardized opportunity intake, evaluation, governance, and EIP team workflows
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