Director,CustomerEngagement

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. As a leader at Sunrun, you’ll bring our leadership principles to life by creating the experience, leading by example, and communicating well & often. You’ll keep score to drive results, develop people to help them grow, and build a deliberate culture where our values shine: We Love People, We Love to Create, and We Love to Run. Most importantly, you’ll attract and retain top talent to help Sunrun build the best team on the planet. Together, we run.​ **MEASURES OF SUCCESS:** * Increasing NPS scores, reduction in escalations, reduction in appeasements, cycle time improvements, closure of process gaps so customers cannot slip through the cracks. All call center metrics achieving minimum goals. * Implementation of AI in a way that customer experience improves but headcount reduces. * Customer retention and referrals * Broadening and deepening customer relationships with new and existing products and services * Understanding customers’ needs through feedback and open communication, resulting in higher CSAT scores. * High performing team with culture to match, positive engagement scores. **ESSENTIAL DUTIES AND RESPONSIBILITIES** * Strategic customer-centric initiative development, partnering with cross-functional Sunrun teams to pro