Hi Marley
P&C insurance
Director,CustomerDeployment&Delivery
“Director, Customer Deployment & Delivery at Hi Marley. Skills: Customer deployment, Customer delivery, Team leadership. Lead Customer Deployment & Delivery organization. Develop Customer Deployment & Delivery organization”
What You'll Achieve.
Achieve meaningful business outcomes; Ensure high-quality delivery; Increase scalability; Increase quality; Increase predictability; Reduce time-to-value; Improve customer outcomes; Improve organizational effectiveness; Increase organizational leverage
Industry & Context.
Solve complex problems
What They're Looking For.
Must Have
10+ years enterprise SaaS implementation, 5+ years people leadership, Experience in P&C insurance industry, Understanding of insurance operations, Experience leading complex customer deployments, Consultative leadership skills, Ability to build trusted relationships, Ability to guide customers, Ability to influence executive stakeholders, Experience designing operational processes, Experience scaling operational processes, Experience improving operational processes, Experience designing delivery methodologies, Experience scaling delivery methodologies, Experience improving delivery methodologies, Experience designing service models, Experience scaling service models, Experience improving service models, Ability to partner effectively, Experience leading multidisciplinary teams, Business acumen, Executive presence, Communication skills, Ability to engage technical audiences, Ability to engage business audiences, Ability to operate in ambiguity, Ability to solve complex problems, Ability to drive progress, Intellectual curiosity, Growth mindset, Enthusiasm for exploring emerging technologies, Enthusiasm for evolving customer expectations, Curiosity about AI, Curiosity about emerging technologies, Judgment to apply AI thoughtfully, Judgment to apply AI responsibly
Nice to Have
Kubernetes experience a plus
What You'll Do.
Lead Customer Deployment & Delivery organization
Develop Customer Deployment & Delivery organization
Implement customer solutions
Integrate customer solutions
Ensure customer adoption readiness
Ensure successful customer launches
Achieve meaningful business outcomes
Preserve trusted-partner experience
Build relationships with customer stakeholders
Serve as strategic advisor
Help customers adopt new ways
Help customers maximize investment value
Drive excellence in customer deployment
Ensure consistent execution
Ensure accountability
Ensure high-quality delivery
Improve deployment methodologies
Improve deployment processes
Improve deployment playbooks
Improve deployment tools
Design delivery approaches
Evolve delivery approaches
Balance customer outcomes
Balance team capacity
Establish key performance indicators
Monitor key performance indicators
Measure deployment quality
Measure customer outcomes
Measure team productivity
Measure operational effectiveness
Partner with Engineering
Partner with Customer Success
Partner with Learning & Enablement
Create seamless customer experience
Ensure deployment insights influence decisions
Identify automation opportunities
Identify technology opportunities
Identify emerging capabilities opportunities
Increase organizational leverage
Shape deployment and services model
Operate effectively in ambiguity
Help organization evaluate new approaches
Help organization test new approaches
Help organization refine new approaches
Foster culture of accountability
Foster culture of continuous improvement
Foster culture of customer obsession
Foster culture of innovation
Foster culture of team development
Build next generation of leaders
How You'll Work.
Team & Collaboration
Partner with Product; Partner with Engineering; Partner with Customer Success; Partner with Support; Partner with Sales; Partner with Learning & Enablement
Communication Scope
Executive presence; Communication skills
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