DirectorCrossDockOperations

At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics. What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential. We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in. Here’s what drives us: · People First – We lead with care, connection, and respect. · Service – Our customers, carrier partners, and team members deserve nothing less than excellence. · Safety – Built into every move we make. · Results – High standards. Real outcomes. · Innovation – We push boundaries and never settle. Sound like the kind of team you want to be part of? Let’s take a closer look at the role Key Responsibilities * Customer Relationship Management & Performance Reporting- Serve as the primary point of contact for customers regarding cross-dock operations, escalations, and service performance. * Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). * Communicate operational performance through key metrics including on-time dispatch, sorting accuracy, transit times, and damage rates. * Develop and present corrective action plans when performance targets are not achieved. * Third-Party Logistics (3PL) Management & Compliance * Establish, monitor, and enforce operational KPIs and service-level agreements (SLAs) with third-party logistics providers. * Conduct operational and financial audits to ensure compliance with company standards and customer requirements. * Serve as the final escalation point for operational failures