Neo
fintech
Director,CreativeDesign&Operations
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“Director, Creative Design & Operations at Neo. Skills: Design Operations, Creative Operations, Program Management. Manage and optimize day-to-day operations of Design organization. Drive operational excellence across initiatives”
What You'll Achieve.
improve execution and team efficiency; deliver high-quality work at scale; move quickly, stay aligned; improve visibility into project health, capacity, and organizational priorities; support high-quality creative output
Industry & Context.
Systems thinker with a bias toward clarity, structure, and execution
security screening, including a criminal records check and a credit check
What They're Looking For.
Must Have
6+ years of experience in Design Operations, Creative Operations, Program Management, Design Director, Chief of Staff, or similar operational leadership roles, organizational and project management skills with exceptional attention to detail, Experience supporting senior leadership and managing complex cross-functional initiatives, Ability to operate effectively in fast-paced, ambiguous, and rapidly evolving environments, communication and stakeholder management skills, Systems thinker with a bias toward clarity, structure, and execution, Deep appreciation for design, product development, and creative workflows
What You'll Do.
Manage and optimize day-to-day operations of Design organization
Drive operational excellence across initiatives
Build scalable systems
Create clarity around priorities
Own cross-project tracking
Coordinate initiatives across teams
Improve visibility into project health
Support quarterly planning
Drive accountability and follow-through
Assist in scaling design organization
Improve how teams collaborate
Establish operational standards
Maintain organizational health across tooling
Create lightweight processes
How You'll Work.
Team & Collaboration
Coordinate initiatives across Product Design, Brand, Product, Engineering, Marketing, and Leadership teams; Improve how teams collaborate, communicate, and execute work
Communication Scope
exceptional communication skills; communication and stakeholder management skills
Process & Methodology
organizational and project management skills, Own cross-project tracking, prioritization, backlog management, and operational planning, Identify blockers, dependencies, and operational gaps before they impact delivery, Improve visibility into project health, capacity, and organizational priorities
Full Job Description
Join us to build a more rewarding financial future for all Canadians At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. - #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 https://www.newswire.ca/news-releases/neo-financial-achieves-first-ever-three-peat-win-as-number-one-on-deloitte-s-technology-fast-50-list-889692540.html — the first company ever to achieve a three-peat at the top! - #1 Fastest Growing Company in Canada for 2024 by Globe & Mail https://www.businesswire.com/news/home/20240927952651/en/Neo-Financial-Ranks-No.-1-on-The-Globe-and-Mail%E2%80%99s-2024-List-of-Canada%E2%80%99s-Top-Growing-Companies - Top-ranked mobile apps and credit cards - Team of 500+ people - 1M+ customers - 10K+ retail partners THE ROLE At Neo, Design is a core driver of how we build trust, simplify money, and create exceptional experiences for Canadians. As we continue to scale, we’re looking for a highly organized, systems-minded operator to help lead the operational backbone of our Design organization. As Director, Creative Design & Operations, you’ll act as a strategic partner to the VP of Design, helping run the day-to-day operations of the design organization while driving clarity, structure, prioritization, and execution across teams and initiatives. This role sits at the intersection of design, product, operations, and leadership. You’ll help create the systems, processes, and operational rhythms that allow creative and product design teams to move quickly, stay aligned, and deliver high-quality work at scale. This is a highly cross-functional role that requires strong organizational leadership, exceptional communication skills, and the ability to bring order to fast-moving
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