Director,ControlTower

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. Location: Remote - India Shift Hours: 7:30 PM IST- 4:30 AM IST Role Description: As the Director, Control Tower, you will be responsible for the management and leadership of our Merchant Operations Department in India which provides support to our growing merchant base globally as well as our internal Operations teams. The role is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of exceptional merchant experience. With partnership from numerous Operations partners, you will own the effectiveness of processes, tools, and reporting required to operate and scale all relevant merchant care activities. Examples of support this team provides includes merchant outreaches on email, chat and (potentially) phone regarding topics such as (but not limited to) order status, inventory status, technology/product help questions, tracking questions and others. Thi