Neo Financial
Fintech
Director,CommunityEngagement
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“Director, Community Engagement at Neo Financial. Skills: Community strategy, Community building, Partnership development. Develop community strategy. Own community strategy”
What You'll Achieve.
Build rewarding financial future; Scale thriving community; Drive product adoption; Drive engagement; Drive advocacy; Achieve financial confidence; Influence product roadmap; Inform new product opportunities; Inform feature enhancements
Industry & Context.
Security screening, Criminal records check, Credit check
What They're Looking For.
Must Have
8+ years community management experience, 3+ years leadership experience, Deep understanding of newcomer experience, Proven track record building partnerships, Experience developing content strategies, Experience executing community programming, Ability to measure community impact, Track engagement metrics, Tie community activity to business outcomes, Influence product teams, Influence marketing teams, Influence CX teams, Experience building teams, Experience mentoring teams, Cultural sensitivity focus, Community-first thinking focus
Nice to Have
Fintech experience preferred, Financial services experience preferred, Banking experience preferred, Understanding of credit-building products preferred, Understanding of newcomer financial products preferred, Fluency in one or more languages preferred
What You'll Do.
Develop community strategy
Own community strategy
Build thriving community
Scale thriving community
Drive product adoption
Create community initiatives
Execute community initiatives
Address newcomer financial needs
Develop tailored resources
Drive product understanding
Design advocacy programs
Lead community programs
Turn New Canadians into advocates
Turn New Canadians into referral drivers
Champion voice of New Canadians
Influence product roadmap
Influence marketing strategy
Influence customer experience
Inform product opportunities
Inform feature enhancements
Foster cultural sensitivity
Foster customer-centricity
Oversee community touchpoints
Focus on where New Canadians congregate
How You'll Work.
Team & Collaboration
Cross-functional teams; Product teams; Marketing teams; CX teams
Full Job Description
Join us to build a more rewarding financial future for all Canadians At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. - #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 https://www.newswire.ca/news-releases/neo-financial-achieves-first-ever-three-peat-win-as-number-one-on-deloitte-s-technology-fast-50-list-889692540.html — the first company ever to achieve a three-peat at the top! - #1 Fastest Growing Company in Canada for 2024 by Globe & Mail https://www.businesswire.com/news/home/20240927952651/en/Neo-Financial-Ranks-No.-1-on-The-Globe-and-Mail%E2%80%99s-2024-List-of-Canada%E2%80%99s-Top-Growing-Companies - Top-ranked mobile apps and credit cards - Team of 500+ people - 1M+ customers - 10K+ retail partners The Role Neo Financial is looking for a Director, Community Engagement (New Canadians) to join our Marketing team in Calgary. This role owns Neo's New Canadians community pillar, building and scaling a thriving community of newcomers to Canada who are navigating their financial journey and building their lives here. Reporting to the VP, Marketing, you will develop and execute a community strategy that helps New Canadians build credit, understand the Canadian financial system, and achieve financial confidence through Neo's products and ecosystem. You will drive engagement, advocacy, and product adoption while serving as the internal champion for the New Canadian audience. What you'll be doing: - Community Strategy: Develop and own the New Canadians community strategy, aligned with Neo's growth objectives and the New Canadians pillar priorities. - Community Building: Build and scale a thriving community of New Canadians engaged with Neo's ecosystem, driving pr
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