FNBO
Director,CommunityBanking
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“Director, Community Banking at FNBO. Skills: Community Banking Relationship Management, Business Development, Customer Relationship Management. Deliver advice and value for business customers. Enable business customer growth and retention in line with credit and risk strategies”
What You'll Achieve.
Deliver advice and value for business customers; Enable business customer growth and retention in line with credit and risk strategies; Be accountable for managing a portfolio of 50 relationships averaging $50M loans; Be accountable for managing a portfolio of 50 relationships averaging $50M deposits; Volume-based expectations will be measured per the RM dashboard/scorecard
Industry & Context.
Unrestricted work authorization and not require future sponsorship
What They're Looking For.
Must Have
5+ years of successful commercial lending relationship management experience, Ability to build and grow a diverse portfolio of business products with professionally managed businesses, Customer-focused thinker, customer and people relationship skills, Proficient credit analysis knowledge and skills, Proven experience prioritizing and handling multiple customer relationships at the same time, Unrestricted work authorization and not require future sponsorship
What You'll Do.
Deliver advice and value for business customers
Enable business customer growth and retention in line with credit and risk strategies
Bring the bank to the customer by connecting business customers with appropriate products
Understand customer needs and match with FNBO solutions
Manage portfolio relationships matching the skills
and experience of the RM to the needs of the customers in their geography framework
Build a portfolio of business customers by delivering advice and value
Build centers of influence (attorney
and other needed referral sources)
direct and facilitate solutions across all product specialties of the bank for their business customers
Participate and be involved as an active community member
Identify new business customer opportunities and solutions aligned to match customer needs
Oversee portfolio quality focused on growth and retention in line with credit risk
Facilitate product partners and support teams based on customer needs
Negotiate terms and options with customer
Qualify and document opportunities
Set expectations with customer regarding timeline and product document requirements
Leverage technology and tools consistently for data quality
Use sales and prospecting tools and processes
Comply with bank policy
and the bank's BSA/AML Program
Complete compliance training and adhere to internal procedures and controls
Report any known violations of compliance policy
Report any suspicious customer and/or account activity
How You'll Work.
Team & Collaboration
Collaboration; Partner with others across the diverse footprint of the enterprise to optimize referral opportunities to meet the needs of the business customer; Collaborate with partners across the enterprise to fully optimize meeting the needs of the business customer to accelerate income and growth
Full Job Description
**At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.** **Summary of the Job:** **** The Community Banking Relationship Manager (RM) will deliver advice and value for business customers. They will enable business customer growth and retention in line with credit and risk strategies. The Relationship Manager will “bring the bank to the customer” by connecting business customers with appropriate products to include but not limited to, commercial deposit accounts, payment products, treasury services, business planning, and credit accounts. **About This Role:** **** **Key Accountabilities:** **1\. Customer Relationship Management:** Help customers be successful by understanding customer needs and matching with FNBO solutions. This will be achieved by alignment with “how we will consistently get the work done” though the Wholesale Banking Group Behaviors; * Proper use of Salesforce * Proper use of Precision Lender * Proper use of IMPAX * Collaboration * Full adaption to new way of working in nCino * Be respectful of other roles and process **Customer Persona:** The Community Banking Relationship Manager will manage portfolio relationships matching the skills, knowledge, and experience of the RM to the needs of the customers in their geography framework. A summary of the customer persona is detailed below: * **Professionally Managed Business** – “I’m preserving the tradition of my parents, and creating something even bigger for my kids”. * Employment tenure – Lifetime * Company size – 100+ employees * Management style – Large, Closely held, Professionally managed * Deliver an Uncommon Understanding for customers and providing advice and value based on the customers financial needs and goals by; * 30% time spent acquiring new business * 50% time spent growing existing business * 20% time spent servicing exiting business * Be accountab
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