GLG
Director,CommercialOperations
“Director, Commercial Operations at GLG. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Transform raw commercial data into strategic intelligence— from prospecting through service and renewal.. Surface trends, gaps, and growth signals that sales and service teams and senior leadership can act on.”
What You'll Achieve.
Directly improving frontline productivity and driving revenue outcomes.; Ensure plans reflect real revenue ambition, are grounded in data, and create clear accountability for growth within each account.; Maximize revenue coverage and growth potential.; Measurably improve commercial performance.; Drive consistent revenue growth.
Industry & Context.
Transform raw commercial data into strategic intelligence.; Surface trends, gaps, and growth signals that sales and service teams and senior leadership can act on.; Build the analytical frameworks that underpin smarter resource allocation, account prioritization, and revenue and retention planning.; Diagnosing deal health, identifying risk, and ensuring forecast accuracy.; Comfortable operating in ambiguity, prioritizing ruthlessly, and making sound decisions with incomplete information.
What They're Looking For.
Must Have
10+ years of experience in sales operations, revenue operations, or commercial operations spanning the full client lifecycle — from initial sales engagement through service delivery — with a track record of directly improving frontline productivity and driving revenue outcomes, not just supporting them., Prior experience owning forecasting, territory design, pipeline governance, or go-to-market strategy in a complex, global sales environment is essential., Deep fluency with CRM systems (Salesforce strongly preferred) and the analytical tools that power revenue operations — including pipeline reporting, forecasting models, and territory analytics., Exceptional ability to influence without authority — comfortable operating as a strategic partner to sales, service, finance, and senior leadership, and skilled at driving alignment across complex, matrixed organizations.
Nice to Have
Experience operating across both sales and service/client success functions in professional services, B2B, or knowledge-intensive industries is strongly preferred.
What You'll Do.
Transform raw commercial data into strategic intelligence— from prospecting through service and renewal.
and growth signals that sales and service teams and senior leadership can act on.
Build the analytical frameworks that underpin smarter resource allocation
account prioritization
and revenue and retention planning.
Lead rigorous pipeline reviews that go beyond status updates — diagnosing deal health
and ensuring forecast accuracy.
Build a forecasting discipline that gives senior leadership genuine confidence in revenue projections and enables proactive course-correction.
Lead the development of CRM dashboards to support decision-making
Partner with Sales leadership to shape top-of-funnel strategies and reporting that connects early-stage activity to downstream revenue outcomes.
Drive quarterly account planning as a strategic exercise
not an administrative one.
Ensure plans reflect real revenue ambition
and create clear accountability for growth within each account.
Design and govern territory structures that maximize revenue coverage and growth potential.
Apply revenue operations thinking to balance territories strategically — not just administratively — and continuously refine based on market dynamics and performance data.
Deploy a world class sales methodology – by managing a limited pilot through 2026 to identify requirements for global deployment in 2027 within the corporate segment.
Spearhead one or more Centers of Excellence across the Commercial organization
establishing the frameworks
and best practices that define how GLG’s commercial teams operate at their best.
Lead the adoption of AI-powered tools and processes where they can measurably improve commercial performance.
Serve as the connective tissue between GTM strategy and operational execution across regions and business segments.
Support the rhythm of the business during the monthly and quarterly business reviews with senior leadership.
and operational KPIs are tracked and interpreted.
How You'll Work.
Team & Collaboration
Collaborate with peers to shape the “GLG way” for commercial and service excellence.; Partner with Sales leadership to shape top-of-funnel strategies and reporting.; Serve as the connective tissue between GTM strategy and operational execution across regions and business segments.; Operating as a strategic partner to sales, service, finance, and senior leadership, and skilled at driving alignment across complex, matrixed organizations.
Process & Methodology
Experienced executing transformation programs with cross-functional impact — from scoping to delivery to sustained adoption.
Applying for this Director, Commercial Operations role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about GLG?
Real rants from real employees. Read before you apply.