GLG
Director,CommercialOperations
“Director, Commercial Operations at GLG. Skills: Revenue Operations, Sales Operations, Commercial Operations, Forecasting, Territory Design, Pipeline Governance, Sales Methodology Deployment, Strategic Program Leadership, Cross-functional Coordination, Stakeholder Management. Transform raw commercial data into strategic intelligence. Surface trends, gaps, and growth signals”
What You'll Achieve.
Directly improve the productivity and efficiency of our client-facing professionals.; Drive the deployment of a world-class sales methodology within our corporate business.; Deliver insights across the full client lifecycle, from initial sales engagement through ongoing service delivery; Shape the “GLG way” for commercial and service excellence.; Shape how GLG operates commercially for years to come.; Surface trends, gaps, and growth signals that sales and service teams and senior leadership can act on.; Build the analytical frameworks that underpin smarter resource allocation, account prioritization, and revenue and retention planning.; Build a forecasting discipline that gives senior leadership genuine confidence in revenue projections and enables proactive course-correction.; Connect early-stage activity to downstream revenue outcomes.; Ensure plans reflect real revenue ambition, are grounded in data, and create clear accountability for growth within each account.; Design and govern territory structures that maximize revenue coverage and growth potential.; Continuously refine territory structures based on market dynamics and performance data.; Manage a limited pilot through 2026 to identify requirements for global deployment in 2027 within the corporate segment.; Establishing the frameworks, standards, and best practices that define how GLG’s commercial teams operate at their best.; Measurably improve commercial performance.; Support the rhythm of the business during the monthly and quarterly business reviews with senior leadership.; Own how revenue, pipeline, retention, and operational KPIs are tracked and interpreted.; Directly improving frontline productivity and driving revenue outcomes, not just supporting them.; Improve frontline adoption and measurable revenue outcomes.
Industry & Context.
Transform raw commercial data into strategic intelligence— from prospecting through service and renewal.; Surface trends, gaps, and growth signals that sales and service teams and senior leadership can act on.; Build the analytical frameworks that underpin smarter resource allocation, account prioritization, and revenue and retention planning.; Diagnosing deal health, identifying risk, and ensuring forecast accuracy.; Comfortable operating in ambiguity, prioritizing ruthlessly, and making sound decisions with incomplete information.
What They're Looking For.
Must Have
10+ years of experience in sales operations, revenue operations, or commercial operations spanning the full client lifecycle — from initial sales engagement through service delivery — with a track record of directly improving frontline productivity and driving revenue outcomes, not just supporting them., Prior experience owning forecasting, territory design, pipeline governance, or go-to-market strategy in a complex, global sales environment is essential., Deep fluency with CRM systems (Salesforce strongly preferred) and the analytical tools that power revenue operations — including pipeline reporting, forecasting models, and territory analytics., Comfortable translating data into executive-ready insights., Exceptional ability to influence without authority — comfortable operating as a strategic partner to sales, service, finance, and senior leadership, and skilled at driving alignment across complex, matrixed organizations.
Nice to Have
Experience operating across both sales and service/client success functions in professional services, B2B, or knowledge-intensive industries is strongly preferred.
What You'll Do.
Transform raw commercial data into strategic intelligence
Build analytical frameworks for resource allocation
account prioritization
and revenue/retention planning
Lead rigorous pipeline reviews
Build a forecasting discipline
Develop CRM dashboards
Partner with Sales leadership to shape top-of-funnel strategies and reporting
Drive quarterly account planning
Design and govern territory structures
Deploy a world class sales methodology
Spearhead Centers of Excellence
Lead the adoption of AI-powered tools and processes
Serve as the connective tissue between GTM strategy and operational execution
Support the rhythm of the business during monthly and quarterly business reviews
and operational KPIs tracking and interpretation
How You'll Work.
Team & Collaboration
Collaborate with peers to shape the “GLG way” for commercial and service excellence.; Partner with Sales leadership to shape top-of-funnel strategies and reporting.; Serve as the connective tissue between GTM strategy and operational execution across regions and business segments.; Operating as a strategic partner to sales, service, finance, and senior leadership.; Driving alignment across complex, matrixed organizations.
Communication Scope
Translating data into executive-ready insights.; Exceptional ability to influence without authority.
Process & Methodology
Spearhead one or more Centers of Excellence across the Commercial organization, establishing the frameworks, standards, and best practices that define how GLG’s commercial teams operate at their best., Lead the adoption of AI-powered tools and processes where they can measurably improve commercial performance., Experienced executing transformation programs with cross-functional impact — from scoping to delivery to sustained adoption.
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