Company
FinTech
Director,Collections
Neural analysis suggests this role is
optimal for Director candidates.
“Director, Collections. Skills: Collections strategy, Credit risk, Loan servicing, Regulatory compliance. Own end-to-end collections strategy. Design collections lifecycle”
What You'll Achieve.
Improve collections efficiency; Improve engagement timing; Improve customer outcomes; Ensure regulatory compliance; Ensure audit readiness
Industry & Context.
Analytical mindset
What They're Looking For.
Must Have
8+ years collections experience, 8+ years credit risk experience, 8+ years loan servicing experience, Expertise in unsecured consumer lending, Experience building collections operations, Experience scaling collections operations, Experience leading collections teams, Experience designing collections processes, Deep understanding of collections metrics, Deep understanding of credit performance indicators, Deep understanding of financial risk frameworks, Experience in regulated environments, Knowledge of Canadian financial regulations, Knowledge of Canadian collections regulations, Analytical mindset, Experience partnering with data science teams, Experience partnering with analytics teams, Ability to lead cross-functional initiatives, Experience managing third-party collections agencies, Experience managing vendor relationships, Leadership skills, Ability to build high-performing teams, Ability to build customer-focused teams, Interest in leveraging AI, Interest in leveraging automation, Excellent communication skills, Excellent stakeholder management skills
Nice to Have
CFA charterholder preferred, CPA preferred, FRM preferred, Series 7 preferred, Series 63 preferred, Series 65 preferred, CAIA preferred, CFP preferred, ACCA preferred, ACA preferred, Experience with AI tools, Experience with automation tools
What You'll Do.
Own end-to-end collections strategy
Design collections lifecycle
Optimize collections lifecycle
Lead collections teams
Develop collections teams
Set performance standards
Ensure compliant customer interactions
Ensure empathetic customer interactions
Define collections policies
Manage collections policies
Define collections controls
Manage collections controls
Define operational frameworks
Manage operational frameworks
Partner with Data Science
Partner with Engineering
Develop data-driven segmentation
Develop forecasting strategies
Develop recovery strategies
Oversee key performance metrics
Drive continuous improvement
Lead vendor relationships
Lead third-party collections agency relationships
Manage vendor performance
Manage agency performance
Oversee vendor compliance
Oversee agency compliance
Shape automation initiatives
Improve collections efficiency
Improve engagement timing
Improve customer outcomes
Ensure collections processes align with regulatory requirements
Ensure collections processes align with internal governance standards
How You'll Work.
Team & Collaboration
Partner with Data Science; Partner with Risk; Partner with Finance; Partner with Legal; Partner with Engineering; Cross-functional initiatives
Communication Scope
Stakeholder management; Technical audiences; Non-technical audiences
Full Job Description
## Accountabilities Own the end-to-end collections strategy across multiple lending products, including credit cards, lines of credit, and other consumer lending portfolios. Design and optimize the full collections lifecycle, from pre-delinquency engagement through early-stage recovery, hardship programs, settlements, charge-off, and post-charge-off recovery. Lead and develop collections teams, setting performance standards and ensuring high-quality, compliant, and empathetic customer interactions. Define and manage collections policies, controls, and operational frameworks to ensure regulatory compliance and audit readiness. Partner with Data Science, Risk, Finance, Legal, and Engineering to develop data-driven segmentation, forecasting, and recovery strategies. Oversee key performance metrics including recovery rates, roll rates, cost to collect, and delinquency trends, driving continuous improvement. Lead vendor and third-party collections agency relationships, including selection, performance management, and compliance oversight. Shape AI and automation initiatives to improve collections efficiency, engagement timing, and customer outcomes. Ensure all collections processes align with regulatory requirements and internal governance standards across Canadian jurisdictions. Requirements: 8+ years of experience in collections, credit risk, or loan servicing within financial services or fintech environments. Strong expertise in unsecured consumer lending products such as credit cards, personal loans, or lines of credit. Proven experience building or scaling collections operations, including team leadership and process design. Deep understanding of collections metrics, credit performance indicators, and financial risk frameworks. Experience working in regulated environments with knowledge of Canadian financial or collections regulations. Strong analytical mindset with experience partnering with data science or analytics teams. Demonstrated ability to lead cross-functi
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