Multiverse
Operations
Director,CoachPlatform
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“Director, Coach Platform at Multiverse. Skills: Strategy, Stakeholder Management, Team Leadership, Operational Execution. Define and own the 12-month Sidekick roadmap. Set the strategic direction for Sidekick’s evolution”
What You'll Achieve.
reduced coach admin load; increased learner-facing time; improved retention metrics; reduced cognitive load; measurable coach sentiment improvement; reliable, high-quality reporting; coaches actually use (and benefit from) what gets built
Industry & Context.
Basic check via the Disclosure Barring Service (DBS), Enhanced DBS check (for Regulated Activity roles)
What They're Looking For.
Must Have
9+ years of experience in senior operational leadership roles, track record of managing up and across, Experience owning or overseeing internal platforms, tools, or systems, Comfort with low-code and AI-assisted tooling, ability to operate at two altitudes simultaneously, judgement about when to systematise and when to stay lean, Excellent written and verbal communication
Nice to Have
Experience in education, training, or learning organisations, background in management consulting, BizOps, or operational strategy, Previous experience as a “Head of Internal Product, ” “Director of Product Ops, ” or similar hybrid operator-product role, Familiarity with regulated workforce development markets, Experience managing external contractors
What You'll Do.
Define and own the 12-month Sidekick roadmap
Set the strategic direction for Sidekick’s evolution
Build and present the business case for team growth
Work two quarters ahead on roadmap planning
Serve as the primary interface between Sidekick and organisation
Navigate the collaborative boundary between Sidekick and core platform
Translate operational needs into clear requirements
Represent coaching operations perspective
Lead the existing team with clear accountability
Instil operational disciplines in the team
Create conditions for team self-sufficiency
Build evidence-based cases for team expansion
Own the full build-launch-adoption cycle
Partner with Data & Insights to solve data fragmentation
Drive adoption as a first-class metric
How You'll Work.
Team & Collaboration
aligning stakeholders across Product, Engineering, Delivery, and Data; Serve as the primary interface between Sidekick and the rest of the organisation; Translate operational needs into clear requirements and priorities that central teams can act on; Represent the coaching operations perspective in cross-functional planning
Communication Scope
Excellent written and verbal communication; construct a clear business case; present to senior leadership; influence without authority
Process & Methodology
programme delivery
Full Job Description
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. THE OPPORTUNITY Multiverse is evolving from a services-led organisation into an AI-first, platform-led workforce transformation company. Our 200+ coaches and instructors are the heart of the Multiverse experience. To scale to $1bn+ in bookings, we need to stop our coaches from fighting our systems and empower them to focus on learner impact and value creation. Sidekick is our proprietary Retool-based platform designed to eliminate the admin burden, information overload, and data fragmentation currently facing our coaching teams. Today it is a collection of useful tools built through reactive heroics. We need a senior operator to turn it into a scalable, strategically sequenced internal product that becomes the single operational backbone for all coaching activity. This is not a traditional product management role. You will sit in Operations, reporting to the SVP of Operations, and lead a small team (2 FTEs, 3 contractors) in a low-code environment where self-service building is the operating model. The value you cr
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