Multiverse
Operations
Director,CoachPlatform
Neural analysis suggests this role is
optimal for Senior candidates.
“Director, Coach Platform at Multiverse. Skills: senior operator, strategic range, pragmatism, building operational capability, setting direction, getting things done, managing up and across, stakeholder alignment, forward planning. Define and own the 12-month Sidekick roadmap, sequenced around business outcomes. Set the strategic direction for Sidekick’s evolution”
What You'll Achieve.
reduced coach admin load; increased learner-facing time; improved retention metrics; reduced cognitive load; measurable coach sentiment improvement; scalable, strategically sequenced internal product that becomes the single operational backbone for all coaching activity; competitive differentiator supporting agentic upskilling and personalised delivery; reliable, high-quality reporting; coaches actually use (and benefit from) what gets built; significant revenue and profitability milestones in FY27
Industry & Context.
solve data fragmentation and “shadow ledger” issues
Basic check via the Disclosure Barring Service (DBS), Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check (for roles involving Regulated Activity)
What They're Looking For.
Must Have
9+ years of experience in senior operational leadership roles, ideally spanning strategy, programme delivery, and platform/tooling ownership inside fast-growing technology or services organisations, A track record of managing up and across — influencing senior stakeholders, aligning competing priorities across functions, and building coalitions to get complex things done, Experience owning or overseeing internal platforms, tools, or systems where you were accountable for adoption and business impact (not just delivery), Comfort with low-code and AI-assisted tooling, The ability to operate at two altitudes simultaneously: setting strategic direction for the next two quarters while ensuring the team delivers reliably against the current one, judgement about when to systematise and when to stay lean, Excellent written and verbal communication
Nice to Have
Experience in education, training, or learning organisations, with direct exposure to coaching or instructional delivery models, A background in management consulting, BizOps, or operational strategy at a high-growth scale-up, Previous experience as a “Head of Internal Product, ” “Director of Product Ops, ” or similar hybrid operator-product role, Familiarity with regulated workforce development markets and the challenge of productising compliance, Experience managing external contractors and converting scrappy teams into high-performing, scalable functions
What You'll Do.
Define and own the 12-month Sidekick roadmap
sequenced around business outcomes
Set the strategic direction for Sidekick’s evolution
Build and present the business case for team growth
and investment trade-offs to senior leadership
Work two quarters ahead: shaping the next phase
identifying dependencies
and clearing the path
Serve as the primary interface between Sidekick and the rest of the organisation
Navigate the collaborative boundary between Sidekick and the core platform
Translate operational needs into clear requirements and priorities that central teams can act on
Represent the coaching operations perspective in cross-functional planning
Lead the existing team with clear accountability structures
Instil the operational disciplines the team needs
Create the conditions for the team to be self-sufficient on execution
Build evidence-based cases for team expansion as the function scales and the business case warrants it
Own the full build-launch-adoption cycle
Partner with Data & Insights to solve data fragmentation and “shadow ledger” issues
Drive adoption as a first-class metric
How You'll Work.
Team & Collaboration
managing up and across; influencing senior stakeholders; aligning competing priorities across functions; building coalitions to get complex things done; Serve as the primary interface between Sidekick and the rest of the organisation — particularly central Product and Engineering, Delivery leadership, Data & Insights, and Support & Enablement; Navigate the collaborative boundary between Sidekick (coach-specific tooling, built in low-code) and the core platform (customer and learner systems, built by central Engineering); Translate operational needs into clear requirements and priorities that central teams can act on; Represent the coaching operations perspective in cross-functional planning
Communication Scope
Excellent written and verbal communication; construct a clear business case; present to senior leadership; influence without authority
Process & Methodology
programme delivery, Set the strategic direction for Sidekick’s evolution, Build and present the business case for team growth, resourcing decisions, and investment trade-offs, Work two quarters ahead: shaping the next phase, identifying dependencies, and clearing the path, Instil the operational disciplines the team needs — discovery processes, prioritisation frameworks, release hygiene
Full Job Description
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. THE OPPORTUNITY Multiverse is evolving from a services-led organisation into an AI-first, platform-led workforce transformation company. Our 200+ coaches and instructors are the heart of the Multiverse experience. To scale to $1bn+ in bookings, we need to stop our coaches from fighting our systems and empower them to focus on learner impact and value creation. Sidekick is our proprietary Retool-based platform designed to eliminate the admin burden, information overload, and data fragmentation currently facing our coaching teams. Today it is a collection of useful tools built through reactive heroics. We need a senior operator to turn it into a scalable, strategically sequenced internal product that becomes the single operational backbone for all coaching activity. This is not a traditional product management role. You will sit in Operations, reporting to the SVP of Operations, and lead a small team (2 FTEs, 3 contractors) in a low-code environment where self-service building is the operating model. The value you cr
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