Capital One
Financial Services
Director,ClientSupport
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“Director, Client Support at Capital One. Skills: Client support leadership, Partner relationship management, Operational readiness. Serve as a core member of the United. Lead the Enablement Partner Support team”
What You'll Achieve.
Deliver impactful results
Industry & Context.
What They're Looking For.
Must Have
HS Diploma, GED or equivalent certification, 8 years of experience in client support, account management or relationship management within the payments, fintech or financial services industries, 5 years of people leadership and performance management experience
Nice to Have
Bachelor's or Master's Degree, Experience working within a major payment network, 10+ years of experience in client support, account management or relationship management within the payments, fintech or financial services industries, 7+ years of people leadership and performance management experience
What You'll Do.
Serve as a core member of the United
Lead the Enablement Partner Support team
Provide operational support for Discover network participants
Deliver operational readiness
Improve our operating model
Enhance partner support
Establish and sustain a well managed operating environment
Deliver impactful results
How You'll Work.
Team & Collaboration
Operations Leadership Team
Full Job Description
Director, Client Support As the Director of Client Support, you will serve as a strategic "leader of leaders," driving operational excellence and high-touch service for our Enterprise Partner Support organization. In this senior executive role, you will champion a client-facing team that navigates our matrixed business model to support enterprise participants. You will empower and guide a management team dedicated to seamless onboarding, continuous product enablement, and world-class relationship management for our most strategic global partners. ### ****Key Responsibilities**** * Serve as a core member of the United States & Canadian Markets Operations Leadership Team * Lead the Enablement Partner Support team and provide operational support for Discover network participants including issuers, acquirers and processors * Deliver operational readiness, improve our operating model and enhance partner support * Establish and sustain a well managed operating environment and deliver impactful results ### ****Basic Qualifications:**** * HS Diploma, GED or equivalent certification * At least 8 years of experience in client support, account management or relationship management within the payments, fintech or financial services industries * At least 5 years of people leadership and performance management experience ### ### ****Preferred Qualifications:**** * Bachelor's or Master's Degree * Experience working within a major payment network * 10+ years of experience in client support, account management or relationship management within the payments, fintech or financial services industries * 7+ years of people leadership and performance management experience ## ## At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locati
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