EnableComp
Healthcare Revenue Cycle Management
Director,ClientSuccessRevenueCycle(REMOTENortheast)
“Director, Client Success - Revenue Cycle - (REMOTE - Northeast) at EnableComp. Skills: Client Success, Revenue Cycle Management, Account Management. Manage and grow client relationships. Deliver exceptional service”
What You'll Achieve.
Customer satisfaction; Client retention goals; Client's performance goals; EnableComp’s value proposition and ROI; Maximization of current and future revenue
Industry & Context.
analysis and problem-solving skills
Up to 30% travel required
What They're Looking For.
Must Have
Bachelor’s Degree in Business, Sales/Marketing or other related field of study, 7-10 years demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management, computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook)
Nice to Have
Experience with claims billing and IT/EDI systems, Experience with CRM software (e.g. Salesforce.com)
What You'll Do.
Manage and grow client relationships
Deliver exceptional service
Align client expectations with internal capabilities
Drive satisfaction and retention
Translate client needs into actionable plans
Resolve client challenges
Enhance client performance
Oversee Client Success activities
Communicate with EnableComp Leadership
Track client performance goals
Review client status and progress
Generate reporting packages
Develop client specific strategies
Collaborate with IT and Product Support
Schedule and attend client meetings
Develop agendas and presentation materials
Assist Implementation with roll-out
Manage client deliverables post-implementation
Control client obligations
Participate in internal client account review meetings
How You'll Work.
Team & Collaboration
Collaboration with other EC functions; Partner and collaborate with internal departments and leaders; Communicate with internal stakeholders; Collaborate with internal teams
Communication Scope
Excellent written and oral communication skills; Polished professional presentation skills
Process & Methodology
Manage client deliverables post-implementation, Manage and control client obligations
Applying for this Director, Client Success - Revenue Cycle - (REMOTE - Northeast) role?
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