Director,ClientSuccess

Grow your career with a company that shares your passion! Our Sodexo team has an exciting new client opportunity to join Sodexo as our next Director, Client Success located in Etobicoke, ON. This is a hybrid role that will require you to be in the office 2 days per week as well as client meetings as required. Salary: $115,000 - $135,000 At Sodexo, we believe that every role contributes to a better day for those we serve. Our teams drive innovation, efficiency, and excellence across all areas of our business - from strategic planning and operations to people-focused support functions. Together, we create the foundation that empowers our frontline teams to deliver outstanding service and value to our clients, customers, and communities. Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. The Director, Client Success is a transformational leadership role designed to drive a unified approach in managing the Clients for Life (CFL) process and leading efforts in contract rebid/renewal. This role exists to ensure our top client accounts are serviced through an integrated retention framework that combines proactive client relationship management with a strategic focus on renewal success. By unifying client insights with data-led decision making, the Director will ensure that the voice of the client is heard and acted upon across operations, sales, and support. This role plays a critical part in safeguarding existing revenue streams, growing revenue within existing business by either cross-selling additional services or increasing scope on existing services, minimizing defection risk, and maximizing client lifetime value. The individual will work closely with senior leadership teams