MUFG Investor Services
Fund Administration
Director,ClientServicing(FundAdministration)
“Director, Client Servicing (Fund Administration) at MUFG Investor Services. Skills: Client satisfaction, Client retention, Fund administration. Build relationships with clients. Develop client account plans”
What You'll Achieve.
High client satisfaction; High client retention
Industry & Context.
Problem solving
What They're Looking For.
Must Have
Third Level Qualification (degree or higher), Experience in fund administration or asset management, Experience managing client relationships, Leadership ability, Team management ability, Excellent business acumen, Exceptional client service, Microsoft Office proficiency, In-depth fund administration understanding, High level problem solving, Innovative thinking
Nice to Have
Experience with Geneva software, Experience with Investran software, Experience with Yardi software, Experience with Mantra software
What You'll Do.
Build relationships with clients
Develop client account plans
Maintain client satisfaction
Maintain client retention
Serve as escalation point
Manage SLA implementation
Address risks and issues
Resolve operational challenges
Drive service improvements
Oversee client KPI reporting
Report client RAG status
Identify cross-sell opportunities
Support business development
Oversee new funds onboarding
Oversee service onboarding
Analyze margin improvements
Own commercial discussions
Drive workforce planning
Monitor client billing
Remediate KPI breaches
Evaluate client requests
Triage client requests
Prioritize development
Prioritize implementation
Manage cost of development
Manage cost of implementation
Implement corrective actions
Coordinate board reporting
Distribute board reporting
Present board reporting
Facilitate client DDQs
Contribute to global initiatives
Enhance client experience
Enhance operational efficiency
How You'll Work.
Team & Collaboration
Operations teams alignment; Global projects participation; Onboarding team coordination; Global initiatives contribution
Communication Scope
Client meetings; Board reporting presentation
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