The Trade Desk
digital advertising
Director,ClientService
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“Director, Client Service at The Trade Desk. Skills: client service leadership, partner relationship management, programmatic advertising, digital media, ad tech, team management, technical oversight, cross-functional partnership. Lead and grow a multidisciplinary client services team (Account Managers, Traders) supporting partner integrations and external demand generation. Own day-to-day and strategic relationship management for a portfolio of senior channel”
What You'll Achieve.
partner growth; product adoption; revenue performance; revenue growth; adoption of API endpoints/features; conversion/ROI; SLA adherence; technical integration quality; operational excellence; partner time-to-value; partner satisfaction
Industry & Context.
analytical skills and comfort with metrics-driven decision-making
What They're Looking For.
Must Have
8+ years in programmatic advertising, digital media, or ad tech with exposure to partner/agency, minimum 3+ years managing managers or large client-facing teams, Deep understanding of programmatic ecosystems, APIs, integrations, ad-serving, and campaign optimization workflows, Demonstrated success managing technical integrations or working closely with engineering/product teams, analytical skills and comfort with metrics-driven decision-making, Excellent client-facing communication and executive proven ability to influence senior partners and cross-functional stakeholders, Track record of hiring, coaching, and scaling high-performing teams, Proven leadership skills with the ability to set goals, measure performance, hold teams accountable, and provide actionable feedback
Nice to Have
Hands-on experience with TTD’s platform preferred, SQL, Excel, BI tools preferred, Advanced proficiency in Excel (pivot tables, data manipulation, and visualization)
What You'll Do.
Lead and grow a multidisciplinary client services team (Account Managers
Traders) supporting partner integrations and external demand generation
Own day-to-day and strategic relationship management for a portfolio of senior channel
act as primary escalation and in-market executive for high-value accounts
Drive partner success metrics: revenue growth
adoption of API endpoints/features
Oversee campaign setup
and ensure technical integration quality and operational excellence
Collaborate with Product and Engineering to communicate partner needs
prioritize API/product roadmap items
and validate releases with partners
Establish and enforce best practices
and QA for partner integrations and campaign operations
and develop managers and set team goals
and carry out regular performance reviews
Create and present executive-level reporting and forecasts to internal stakeholders and translate data into actionable strategies
Lead cross-functional programs (onboarding
go-to-market launches
feature pilots) to accelerate partner time-to-value
Manage risk and escalations proactively (technical
ensuring timely resolution and partner satisfaction
How You'll Work.
Team & Collaboration
Cross-functional partnership with Product, Engineering, and Business Development; Collaborate with Product and Engineering to communicate partner needs, prioritize API/product roadmap items, and validate releases with partners; Create and present executive-level reporting and forecasts to internal stakeholders; Lead cross-functional programs (onboarding, go-to-market launches, feature pilots)
Communication Scope
Excellent client-facing communication; executive proven ability to influence senior partners and cross-functional stakeholders
Process & Methodology
Lead cross-functional programs (onboarding, go-to-market launches, feature pilots) to accelerate partner time-to-value
Full Job Description
The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more. Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly. The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you. The Trade Desk’s Channel Partners team is hiring a Director of Client Service to lead a front-line team of Account Managers and Traders, scale high-value partner relationships, and act as a strategic, in-market leader for our most important channel partners. This role blends people leadership, hands-on campaign and technical oversight, and cross-functional partnership with Product, Engineering, and Business Development to ensure partner growth, product adoption, and revenue performance. What you'll do: Lead and grow a multidisciplinary client services team (Account Managers, Traders) supporting partner integrations and external demand generation. Own day-to-day and strategic relationship management for a portfolio of senior channel partners; act as primary escalation and in-market executive for high-value accounts. Drive partner success metrics: revenue growth, adoption of API endpoints/features, conversion/ROI, and SLA adherence. Oversee campaign setup, trafficking, optimization, an
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