Dow Jones Energy
Energy
Director,ClientRelationshipManager
“Director, Client Relationship Manager at Dow Jones Energy. Skills: Client Relationship Management, Account Management, Commercial Strategy, Stakeholder Engagement. Elevating the quality and consistency of how Dow Jones Energy engages with its most important customers. Delivering a cohesive client experience”
What You'll Achieve.
Deepen partnerships with its most critical accounts; Elevate the quality and consistency of how Dow Jones Energy engages with its most important customers; Ensure clients receive a seamless, consistent experience; Identify and pursue growth opportunities within the account base; Maximize the value of enterprise-wide licenses; Understand their business priorities; Surface unrecognized needs
Industry & Context.
Analyzing and interpreting usage data, account trends, and market signals to inform client strategy; Identifying expansion opportunities; Translating client insights into actionable commercial recommendations
What They're Looking For.
Must Have
At least 12 years’ experience in relationship management, account management, or commercial roles within financial data, energy markets, or B2B information services, Cross-functional leadership experience, Ability to translate complex product capabilities into clear value propositions, Proven experience engaging directly with internal and external c-suite stakeholders
Nice to Have
Experienced with Salesforce (preferable) and/or other CRM platforms
What You'll Do.
Elevating the quality and consistency of how Dow Jones Energy engages with its most important customers
Delivering a cohesive client experience
Ensuring the full value of the Dow Jones portfolio is realized by each account
Championing a culture of exceptional client engagement
trusted relationships with key contacts and influential stakeholders
Ensuring customers consistently realize the strategic value of the Dow Jones Energy portfolio
Driving cohesion across teams and functions
Working in close partnership with Commercial Managers to identify and pursue growth opportunities
Translating client insights and market knowledge into actionable commercial strategies
Ensuring clients are supported through the full commercial lifecycle
Building and maintaining engagement plans
Conducting continuous
investigative dialogue with customers
Channeling actionable feedback to Product and Editorial teams
Maintaining accurate and current visibility into account health
and expansion opportunities
Building and sustaining meaningful partnerships with key accounts and influential entities
Representing Dow Jones Energy at senior levels
How You'll Work.
Team & Collaboration
Work closely with Sales, Product, and Editorial teams; Drive cohesion across teams and functions; Work in close partnership with Commercial Managers; Channel actionable feedback to Product and Editorial teams; Bringing people together and aligning competing priorities to achieve shared goals
Communication Scope
Translating complex product capabilities into clear value propositions; Build credibility at every level a client’s organization
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