Dow Jones Energy
Energy
Director,ClientManagement
“Director, Client Management at Dow Jones Energy. Skills: Client Relationship Management, Commercial Strategy, Account Management, Cross-Organizational Collaboration, Opportunity Identification & Growth, Client Advocacy & Feedback, Account Health & Commercial Discipline. Champion a culture of exceptional client engagement within your assigned accounts.. Build deep, trusted relationships with key contacts and influential stakeholders, ensuring customers consistently realize the strategic value of ”
What You'll Achieve.
Ensure customers consistently realize the strategic value of the Dow Jones Energy portfolio.; Drive cohesion across teams and functions to ensure clients receive a seamless, consistent experience.; Identify and pursue growth opportunities within the account base, including whitespace, cross-sell, upsell, and strategic account expansion.; Ensure clients are supported through the full commercial lifecycle — from onboarding and adoption through retention and renewal.; Build and maintain engagement plans that drive usage, deepen relationships, and maximize the value of enterprise-wide licenses.; Channel actionable feedback to Product and Editorial teams to shape the Dow Jones Energy portfolio.; Maintain accurate and current visibility into account health, renewal risk, and expansion opportunity.; Support commercial planning and leadership reporting through detailed CRM records.
Industry & Context.
Face-to-face relationship building is a strength and a preference.
What They're Looking For.
Must Have
12 years of experience in relationship management, account management, or commercial roles within financial data, energy markets, or B2B information services, Customer-First Mindset, Cross-Functional Leadership, Commercial Acumen, Communication & Executive Presence, C-Suite Engagement, Understanding of AI 's Impact on Customers, CRM Proficiency
Nice to Have
Experience with Salesforce
What You'll Do.
Champion a culture of exceptional client engagement within your assigned accounts.
trusted relationships with key contacts and influential stakeholders
ensuring customers consistently realize the strategic value of the Dow Jones Energy portfolio.
Drive cohesion across teams and functions to ensure clients receive a seamless
consistent experience.
Work closely with Sales
and Research teams — breaking down silos and creating the conditions for genuine commercial partnership across the organization.
Work in close partnership with Commercial Managers to identify and pursue growth opportunities within the account base
and strategic account expansion.
Translate client insight and market knowledge into actionable commercial strategies.
Ensure clients are supported through the full commercial lifecycle — from onboarding and adoption through retention and renewal.
Build and maintain engagement plans that drive usage
and maximize the value of enterprise-wide licenses.
Act as the voice of the client internally.
investigative dialogue with customers to understand their business priorities
surface unrecognized needs
and channel actionable feedback to Product and Editorial teams to shape the Dow Jones Energy portfolio.
Maintain accurate and current visibility into account health
and expansion opportunity.
Keep detailed records in CRM systems to support commercial planning and leadership reporting.
Build and sustain meaningful partnerships with key accounts and influential entities across the region
acting as a trusted advisor embedded within the client's business and representing Dow Jones Energy at senior levels.
How You'll Work.
Team & Collaboration
Work closely with Sales, Product, Editorial, and Research teams — breaking down silos and creating the conditions for genuine commercial partnership across the organization.; Demonstrated ability to work across Sales, Product, and Editorial or Research teams to achieve shared goals.; Bring people together, align competing priorities, and create momentum in environments where authority is earned rather than assumed.
Communication Scope
Exceptional written and verbal communication skills; Engage confidently with senior stakeholders; Translate complex product capabilities into clear value propositions; Build credibility at every level of the client organization
Applying for this Director, Client Management role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Dow Jones Energy?
Real rants from real employees. Read before you apply.