Dow Jones
Energy
Director,ClientManagement
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“Director, Client Management at Dow Jones. Skills: Client Engagement, Partnership Building, Cross-Organizational Collaboration, Opportunity Identification & Growth, Pre- and Post-Sale Engagement, Client Advocacy & Feedback, Account Health & Commercial Discipline. Champion a culture of exceptional client engagement within assigned accounts. Build deep, trusted relationships with key contacts and influential stakeholders”
What You'll Achieve.
Deepen partnerships with its most critical accounts; Elevate the quality and consistency of how Dow Jones Energy engages with its most important customers; Ensure the full value of the Dow Jones Energy portfolio is realized by each account; Drive usage, deepen relationships, and maximize the value of enterprise-wide licenses; Shape how Dow Jones Energy shows up for its most critical clients; Influencing both go-to-market execution and product direction
Industry & Context.
Face-to-face relationship building is a strength and a preference
What They're Looking For.
Must Have
12 years of experience in relationship management, account management, or commercial roles within financial data, energy markets, or B2B information services, Demonstrated ability to work across Sales, Product, and Editorial or Research teams, Proven experience engaging directly with senior stakeholders, both internally and externally
Nice to Have
Understanding of AI's Impact on Customers
What You'll Do.
Champion a culture of exceptional client engagement within assigned accounts
trusted relationships with key contacts and influential stakeholders
Ensure clients consistently realize the strategic value of the Dow Jones Energy portfolio
Drive cohesion across teams and functions to ensure clients receive a seamless
consistent experience
Identify and pursue growth opportunities within the account base
Translate client insight and market knowledge into actionable commercial strategies
Support clients through the full commercial lifecycle
Build and maintain engagement plans that drive usage
and maximize the value of enterprise-wide licenses
Act as the voice of the client internally
investigative dialogue with customers to understand their business priorities
Surface unrecognized needs
Channel actionable feedback to Product and Editorial teams
Maintain accurate and current visibility into account health
and expansion opportunity
Keep detailed records in CRM systems
Build and sustain meaningful partnerships with key accounts and influential entities across the region
Represent Dow Jones Energy at senior levels
How You'll Work.
Team & Collaboration
Work closely with Sales, Product, and Editorial teams; Break down silos and create the conditions for genuine commercial partnership across the organization; Work across Sales, Product, and Editorial or Research teams to achieve shared goals; Bring people together, align competing priorities, and create momentum
Communication Scope
Exceptional written and verbal communication skills; Engage confidently with senior stakeholders; Translate complex product capabilities into clear value propositions; Build credibility at every level of the client organization
Full Job Description
## **Job Description:** Director, Client Management Dow Jones Energy | Commercial | Reports to VP of Commercial Transformation **About Dow Jones Energy** Dow Jones Energy delivers trusted price transparency, benchmarks, analytics, news, and insight across the global energy, chemicals, metals, and fuel supply value chain. Our offerings support customers across spot, wholesale, and retail markets, as well as emerging segments tied to the energy transition. Through authoritative data, real-time intelligence, and deep market expertise, Dow Jones Energy enables customers to make confident, high-stakes commercial decisions in volatile and fast-evolving markets. **The Opportunity** Dow Jones Energy is investing in its client engagement capabilities to deepen partnerships with its most critical accounts. The Client Relationship Manager is a key position within the commercial organization, working alongside Commercial Managers as part of an integrated team embedded directly within a set of strategic accounts. This is not a traditional account management role. It is a cross-functional, client-facing position designed to elevate the quality and consistency of how Dow Jones Energy engages with its most important customers, from day-to-day interactions through to long-term strategic partnership. The Client Relationship Manager works closely with Sales, Product, and Editorial teams to deliver a cohesive client experience and ensure the full value of the Dow Jones Energy portfolio is realized by each account. **You Will** * Customer Experience & Partnership: Champion a culture of exceptional client engagement within your assigned accounts. Build deep, trusted relationships with key contacts and influential stakeholders, ensuring customers consistently realize the strategic value of the Dow Jones Energy portfolio. * Cross-Organizational Collaboration: Drive cohesion across teams and functions to ensure clients receive a seamless, consistent experience. Work closely with Sales, Prod
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