Director,ClaimsSolutions

At Coaction, we’re a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients. **Role Overview** The IT Director, Claims Solutions, is responsible for owning and delivering all technology solutions supporting the Claims organization. This role provides strategic and hands‑on leadership across claims technology, integrations, vendor platforms including AI solutions for Claims ensuring reliable, scalable, and compliant technology delivery aligned with business outcomes while partnering closely with Claims Operations, Compliance, Finance, and external vendors. This is a hands-on player-coach role focused on delivery excellence, engineering rigor, and building internal capability. **Key Responsibilities** **Strategy & Leadership** * Define and execute the Claims IT delivery strategy aligned with enterprise IT and Claims business objectives * Serve as the primary technology partner to Claims leadership * Lead, mentor, and manage IT delivery team consisting of business analysts, developers, testers (employees and consultants) and vendors * Establish delivery governance, resource planning, and financial oversight for claims IT initiatives **Claims Systems Ownership** * Own end‑to‑end delivery of Claims Solutions including integrations to internal and external platforms * Translate product requirements into technical delivery plans * Lead solution design and implementation * Ensure system stability, performance, security, data quality, and regulatory compliance * Drive roadmap planning, enhancements, upgrades, and vendor coordination **Delivery & Execution** * Oversee project and program delivery using Agile and hybrid methodologies * Ensure on‑time, on‑budget delivery of enhancements, regulatory changes, and strategic initiatives * Manage system integrations across enterprise platforms and TPA syste