Make-A-Wish America
Director,ChapterRelationshipLeader(CRL)
“Director, Chapter Relationship Leader (CRL) at Make-A-Wish America. Skills: Chapter advancement, Relationship building, Operational improvement, Strategic planning. Perform assessments of chapters. Identify key areas of improvement”
What You'll Achieve.
Enhance chapter performance; Drive operational efficiency; Drive financial growth; Achieve overall success; Ensure execution of enterprise strategy; Align chapter priorities; Deliver resources to help chapters meet goals; Drive mission effectiveness
Industry & Context.
Identify and address conflict; Create solutions
20-25% travel, Work outside traditional hours
What They're Looking For.
Must Have
7+ years experience in a federated non-profit organization, Knowledge of Microsoft Office applications, Demonstrated expertise in Word, Demonstrated expertise in Excel, Demonstrated expertise in Power BI, Effective communication skills, Effective interpersonal skills, Financial acumen, Project management abilities, Organizational abilities, Knowledge of nonprofit industry best practices, Knowledge of nonprofit industry trends, High level understanding of chapter operations, High level understanding of issues chapter staff face, High level understanding of issues chapter board face
Nice to Have
Bachelor’s degree in nonprofit management, Bachelor’s degree in business, Bachelor’s degree in related field, Make-A-Wish Chapter leadership experience
What You'll Do.
Perform assessments of chapters
Identify key areas of improvement
Formulate actionable recommendations
Design tailored strategies
Implement tailored strategies
Analyze financial statements
Analyze performance metrics
Identify areas for financial optimization
Streamline operational processes
Support optimization of operational processes
Improve overall performance
Monitor key performance indicators
Measure success of improvement initiatives
Ensure alignment with improvement objectives
Foster a collaborative approach to change
Introduce industry best practices
Drive continuous improvement
Support continuous improvement
Collaborate with internal teams
Ensure seamless execution of improvement initiatives
Identify skill gaps within teams
Develop training to enhance capabilities
Assess potential risks
Develop contingency plans
Mitigate adverse effects
Liaise between National Office and chapters
Communicate opportunities
Communicate learnings
Facilitate building understanding
How You'll Work.
Team & Collaboration
Cross-functional teams; Chapter leadership; Department heads; Key stakeholders; Internal teams; Finance; Operations; Development; Mission teams; National Office; Chapter staff; Chapter board
Communication Scope
Coaching skills; Consultation skills; Negotiation skills
Process & Methodology
Project management
Applying for this Director, Chapter Relationship Leader (CRL) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Make-A-Wish America?
Real rants from real employees. Read before you apply.