Manulife
Financial Services
Director,ChangeManagement
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“Director, Change Management at Manulife. Skills: Change Management, Governance, Stakeholder Management. Chair Advisor Change Governance Forum. Own agenda, portfolio sequencing”
What You'll Achieve.
Drive outcomes; Drive business outcomes; Ensure smooth transitions; Realization of benefits; Realization of outcomes
Industry & Context.
Collision mitigation; Capacity risk assessment; Root cause analysis
What They're Looking For.
Must Have
10+ years change management experience, 5+ years leading enterprise-scale change, 5+ years multi-LOB change, Chair and run multi-stakeholder forums, Conduct organizational impact assessments, Manage senior stakeholders, Produce portfolio-health readout, Drive initiative-level change management, Cross-functional business partners
Nice to Have
Experience operating in investment dealer environment, Supporting independent advisors preferred, Demonstrates collaboration, Adaptability, Facilitates best-practice exchange, Provides technical expertise, Comfort operating with named sponsors, Self-regulating, Demonstrates coping mechanisms, Identifies escalation items early, Produces options for escalation, Engages in discussions, Moves others towards a position, Applies organizational savvy, Business expertise, Present and defend issues, Influence without direct authority, Effective negotiation skills
What You'll Do.
Chair Advisor Change Governance Forum
Own intake-to-decision workflow
Apply OCM Change Assessment methodology
Maintain single advisor change view
Own portfolio-level sequencing view
Identify collisions and capacity risks
Recommend defer/sequence/reshape decisions
Record decisions as system of record
Support high impact initiatives
Support high complexity initiatives
Oversee change management activities
Act as internal consultant
Act as trusted advisor
Ensure structured change management approach
Apply change management methodology
Execute change mitigation strategies
Engage impacted stakeholders
Increase understanding
Build support for change
Ensure smooth transitions
Manage initiative-level roadmaps
Manage initiative dependencies
Support quarterly planning
Ensure alignment with strategic planning
Analyze qualitative data
Analyze quantitative data
Gain insight into change trends
Understand business value
Understand financial acumen
Understand customer lifecycle
Partner with business lines
Help teams understand implications
Drive shared change practices
Advocate for people side of change
Partner for realization of benefits
Partner for realization of outcomes
Identify risks to adoption
Develop responses to risks
Implement responses to risks
How You'll Work.
Team & Collaboration
Cross-portfolio visibility; Cross-border exposure; Business teams; Advisor Communications; Cross-functional partners; Virtual teams; Program leads
Communication Scope
Communicate results; Present issues
Process & Methodology
Portfolio sequencing, Roadmap planning
Full Job Description
The Director, Change Management, Wealth acts as lead and primary contributor to the Wealth Change Management Office’s mandate, partnering across Manulife Wealth and Manulife Private Wealth business areas to drive outcomes through robust change management practices, including cross-portfolio visibility, collision mitigation, and team readiness. The role is primarily Canadian in scope, with cross-border exposure through the US Wealth/Personal Investing business under Manulife John Hancock. The Director, Change Management will lead overall change coordination and governance at the top of the house and will also provide structured change management enablement and delivery support for high complexity initiatives. The role drives change and business outcomes for our Wealth business in the following ways. **Position Responsibilities:** **Governance & Operating Model** * Chairs and runs the Advisor Change Governance Forum - owning the agenda, portfolio sequencing, collision calls, and decisions of record. * Owns the intake-to-decision workflow and applies the OCM Change Assessment methodology to every advisor-impacting initiative. * Maintains the single advisor change view across initiatives, recurring activities (newsletters, calls), and compliance cycles, in partnership with business teams and Advisor Communications. * Owns the portfolio-level sequencing view across all advisor-impacting initiatives; identifies collisions and capacity risks at the Governance Forum; recommends defer / sequence / reshape decisions and records them as the system of record. **Initiative-Level Change Management** * Supports high impact and high complexity initiatives; accountable for the development and execution of change plans across the organization. * Actively oversees all assigned change management activities, monitors progress, and communicates results. * Acts as an internal consultant and trusted advisor to ensure a structured change management approach and methodology is applied across
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